Spa Guest Experience Lead

San Francisco Institute of Esthetics and Cosmetology; San Francisco (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Signing bonus

World-class wellness program

Job summary

Burke Williams is seeking a Front Desk Guest Services Agent in California to welcome guests, manage check-in, and promote services and memberships. You will guide guests through spa experiences and ensure a premium, personalized visit.

Join a luxury wellness brand with a focus on growth, development, and exceptional guest care. This on-site role offers competitive pay, benefits, and opportunities to advance within the company.

Qualifications

• Tech-savvy and able to learn new software programs.
• Strong customer service focus with a friendly demeanor.
• Clear communication and proactive information sharing.
• Sales-oriented mindset with ability to promote memberships and products.
• Team player who supports front desk and operations as needed.
• Represent Burke Williams brand with professionalism and care.

Responsibilities

• Welcome guests, confirm appointments, and complete check-in.
• Engage guests during tours, highlighting spa amenities and touches.
• Spot special occasions and craft memorable experiences.
• Promote memberships, gift cards, and retail items.
• Offer tailored service recommendations for guests.
• Build relationships with clients to encourage repeat visits.
• Explain products and services to help guests choose options.
• Serve as liaison between front-of-house, back-of-house, and management.

Skills

Tech-savvy

Customer service

Communication

Sales

Team player

Brand ambassador

Tools

POS software

Job description

Burke Williams is seeking a Front Desk Guest Services Agent in California to welcome guests, manage check-in, and promote services and memberships. You will guide guests through spa experiences and ensure a premium, personalized visit.

Join a luxury wellness brand with a focus on growth, development, and exceptional guest care. This on-site role offers competitive pay, benefits, and opportunities to advance within the company.