Front Desk Agent

San Francisco Institute of Esthetics and Cosmetology; San Francisco (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Signing bonus

World-class wellness program

Job summary

Burke Williams is seeking a Front Desk Guest Services Agent in California to welcome guests, manage check-in, and promote services and memberships. You will guide guests through spa experiences and ensure a premium, personalized visit.

Join a luxury wellness brand with a focus on growth, development, and exceptional guest care. This on-site role offers competitive pay, benefits, and opportunities to advance within the company.

Qualifications

• Tech-savvy and able to learn new software programs.
• Strong customer service focus with a friendly demeanor.
• Clear communication and proactive information sharing.
• Sales-oriented mindset with ability to promote memberships and products.
• Team player who supports front desk and operations as needed.
• Represent Burke Williams brand with professionalism and care.

Responsibilities

• Welcome guests, confirm appointments, and complete check-in.
• Engage guests during tours, highlighting spa amenities and touches.
• Spot special occasions and craft memorable experiences.
• Promote memberships, gift cards, and retail items.
• Offer tailored service recommendations for guests.
• Build relationships with clients to encourage repeat visits.
• Explain products and services to help guests choose options.
• Serve as liaison between front-of-house, back-of-house, and management.

Skills

Tech-savvy

Customer service

Communication

Sales

Team player

Brand ambassador

Tools

POS software

Job description

Do you enjoy bringing smiles to others' faces? Do you navigate customer service industries with ease and enjoy the accomplishment of helping people live their best lives? If so, we have an exciting opportunity to play an integral role as a Front Desk Guest Services Agent at a luxurious and established wellness brand, creating lasting transformative memories for our guests.

We are looking for personable, caring, and empathetic Front Desk Agents who are interested in career development and advancement. Well-spoken and caretakers of everyone around them, the ideal candidates pride themselves on being stewards of elevated and excellent customer service to guests. We open doors, offer ways to help our guests prioritize regular self-care, and simply go above and beyond to transform their days.

As the first point of interaction with our guests, you are the face of the Burke Williams brand - a cornerstone of the guests' first and last impressions. The right candidates will take pride in this noble task and rise to the challenge of making each guest’s visit better than their last.

Now Offering a Signing Bonus*

Key Responsibilities

• Welcome guests to Burke Williams, confirming appointments and completing the check-in process
• Engage guests through facility tours, highlighting our luxurious amenities and unique special touches throughout the spa
• Proactively identify special occasion guests and partner with your team to craft uniquely memorable experiences just for them
• Offer membership programs, gift card specials, and retail items to help your guests enhance their wellness journeys
• Provide customized recommendations for services, enhancements, and therapists that are tailored to each guest’s individual needs
• Build relationships with your spa’s unique clientele, encouraging them to deepen their relationship with Burke Williams
• Represent the full suite of products and services, articulating the differences between each to your guests and helping them choose their best options (don't worry, we'll teach you!)
• Act as a key liaison between the front-of-house, back-of-house, management, and everyone in between

Key Skills And Attributes

• Tech-savvy, ability to learn new software programs
• Communicates early and often, informing all the relevant parties of important information
• Confidence in scheduling appointments and managing point-of-sale, handling credit card and cash transactions
• A team player with a willingness to help out anywhere needed beyond the front desk
• A steward of our brand, ensuring brand standards are met everywhere throughout the spa
• Ability to stand and lift to support cleaning and organizing retail and front desk areas

Our Culture

Burke Williams is a family-owned company and we consider each employee a member of our family as well. We pride ourselves on promoting from within – the average manager has been with us for an average of 9 years! Many of our senior leadership started in positions such as Front Desk, Estheticians, and Massage Therapists, so when we say we promote growth and development, we stand by it! Our mission is, "We exist to transform your day" and we are honored to bring that to life for our employees as well as our guests.

Compensation And Perks

• $20/hour
• Competitive compensation plus commission, bonuses, and incentives
• World-class wellness program including complimentary massages and chiropractic care
• Generous employee discount on H2V, our proprietary skincare line
• Medical, dental, and vision benefits, plus a 401K retirement plan
• Stress-free shift coverage and flexible scheduling plus vacation and sick days
• Advancement through development coaching, training, and the opportunity for annual raises and career growth

Safety Standards

Your health and safety have always come first with our standard extensive cleaning protocols. Due to new guidelines surrounding COVID-19, we have gone above and beyond to add additional sanitizing and disinfecting measures. Please visit www.BurkeWilliams.com/Wellness for details on all the protocols we've implemented.

About Burke Williams

Burke Williams Day Spas exist to transform your day. A leader in the wellness industry since 1984, Burke Williams introduced the original day spa and continues to innovate, providing the latest in self-care products and services. A luxurious sanctuary awaits at eleven locations across California, inspiring you to disconnect from the world and reconnect with your inner self. Burke Williams provides a comforting place for your body + soul to rest and revitalize. Unique spa services include signature facials, massages, nail care, and more for the ultimate in relaxation and transformative results!