Assistant Director of Housekeeping

fourseasons; Hawaii; On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

401k contributions after 30 days

Medical, Dental & Vision" via Kaiser/H

Free meals for staff

Complimentary onsite parking

Development opportunities

Job summary

Four Seasons Resort O’ahu at Ko Olina is seeking an Assistant Director of Housekeeping who leads a multicultural staff with a passion for excellence and aloha spirit. You will oversee guest rooms, public areas and employee areas, implement cleaning standards and safety protocols, and mentor a diverse team to deliver five‑star service.

Requirements include a hospitality management degree and 3–5 years in a supervisory Rooms Division role; strong leadership, English proficiency and MS Office

Qualifications

• College degree in hospitality management or equivalent.
• 3 to 5 years' experience in a supervisory role in Rooms Division.
• Strong leadership, interpersonal skills and a service mindset.

Responsibilities

• Manages the staff of the Housekeeping Department.
• Resolves guest concerns and interacts with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Establishes detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment.
• Interviews, trains and schedules the housekeeping staff, as well as conducts performance evaluations and corrective interviews as needed.
• Responds properly in any resort emergency or safety situation.
• Works harmoniously with co-workers and supervisors.

Skills

Multicultural team leadership

Personal presentation

Interpersonal skills

Supervisory skills

English proficiency

MS Excel

MS Word

Education

Bachelor's degree in Hospitality Management or equivalent

Tools

MS Excel

MS Word

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A luxury Oahu resort on the island's sunny Western Coast. Join us in Ko Olina and find your very own place of joy. Our beachfront island Resort sits on Oahu’s wild and rugged western coast, where vast ocean views and lively pools and lagoons provide the setting for an unforgettable adventure. Take the family for a ride on an outrigger canoe, splash around in the turquoise waters of our white-sand beach, play a round of golf as you weave through waterfalls at Ko Olina Golf Club, or spend the day reconnecting with your inner self at Naupaka Spa & Wellness Centre.

Four Seasons Resort O’ahu at Ko Olina is looking for an Assistant Director of Housekeeping who has a passion for excellence and the spirit of aloha.

TheAssistant Director of Housekeeping reports to the Director of Housekeeping and manages the staff and controls the activities of the Housekeeping Department assuring that our Guest Rooms, Public Areas and Employee Areas meet the highest standards of cleanliness. Direct the efforts of the Laundry/Valet Department.

What you will do:

• Manages the staff of the Housekeeping Department.
• Resolvesguest concerns and interacts with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Establishes detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment.
• Interviews, trains and schedules thehousekeepingstaff, as well as conducts performance evaluations and corrective interviews as needed.
• Responds properly in any resort emergency or safety situation.
• Works harmoniously with co-workers and supervisors.

What you will bring:

• A college degree required in hospitality management or equivalent degree.
• 3 to 5 years' experience in a supervisory role in Rooms Division.
• Passionate and motivated leader, with excellent personal presentation and interpersonal skills.
• A demonstrated ability to lead a multicultural team is essential, as well as a solid business acumen and a passion for service.
• Strong training and supervisory skills are essential in this role.
• Good written and spoken English skills are essential, as is computer proficiency with MS Excel and Word.
• Laundry experience is a plus.

What we offer:

• 401k Contribution available after first 30 days
• Medical, Dental, & Vision via Kaiser or HMSA
• Complimentary, Discounted, and Friends & Family Accommodation at other Four Seasons Hotels and Resorts
• Development opportunities including attending conferences and learning events
• Complimentary Dry Cleaning for Managers
• Complimentary Onsite Parking
• Complimentary Meals

Compensation: $85,000 - $90,000 per year

About Four Seasons Resort O'ahu at Ko Olina

On Oahu’s sunny western coast – wild, rugged and conveniently close to Honolulu and Waikiki Beach – Four Seasons Resort O’ahu at Ko Olina balances a classic Hawaiian style with one-of-a-kind luxury. Chic and light-filled with vast ocean views, our 370 accommodations provide a personal sanctuary in this all-encompassing Hawaiian luxury beach resort. Restaurants and bars are infused with the magnetic energy of Ko Olina. Guests have the opportunity to splash into lively pools and lagoons, with numerous water sports right off the Resort’s own beach. They are also able to play tennis and golf, then relax in the Spa – wrapped in the effortless elegance of Four Seasons

Learn more about Four Seasons

http://jobs.fourseasons.com

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

Learn more about Four Seasons O’ahu at Ko Olina on Social Media

Instagram: @FSOahu

Twitter: @FSOahu

Facebook: https://www.facebook.com/FourSeasonsResortOahu

We look forward to receiving your application! Mahalo!

Four Seasons is an Equal Opportunity, Aff… Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal