Guest Experience Leader | Front-of-House & Community

Impact Kitchen; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Meal stipend

Discount on products

Health benefits

Paid vacation and sick time

Flexible scheduling

Job summary

Impact Kitchen in New York seeks a Guest Experience Manager to lead the front-of-house team and elevate every guest interaction.

You will partner with Culinary Experience counterparts, set hospitality standards, manage schedules, and coach staff to deliver consistent, high-quality service. This role offers growth toward Restaurant General Manager, emphasizing teamwork, brand values, and operational excellence.

Qualifications

• 2 years of restaurant team leadership & management.
• Excellent communication skills with team and guests.
• Ability to thrive in a quick-paced hospitality environment.
• Strong time management and organization.
• Ability to stand for extended periods.
• Willing to work days, evenings, and weekends.
• Commitment to food safety and public health practices.
• Barista experience preferred.
• Food Handlers Certification required.

Responsibilities

• Leverage all available resources to deliver a world-class experience for guests, staff, and the Impact Community.
• Drive training and career development of the Guest Experience team via Impact Academy while overseeing performance.
• Ensure seamless guest experience (FOH) operations by optimizing systems and communications.
• Use Impact’s tech stack to support budget management, sales boosts, and prime cost control.
• Lead staff relations, maintaining employment standards and mentorship.
• Support weekly Restaurant Management meetings with clear objectives and action plans.
• Collaborate with Restaurant Management and Regional Operations Manager to meet financial goals and guest satisfaction initiatives.

Skills

Restaurant leadership

Communication skills

Fast-paced hospitality

Time management

Multitasking

Flexible scheduling

Food safety

Food Handlers Certification

Barista experience

Job description

Impact Kitchen in New York seeks a Guest Experience Manager to lead the front-of-house team and elevate every guest interaction.

You will partner with Culinary Experience counterparts, set hospitality standards, manage schedules, and coach staff to deliver consistent, high-quality service. This role offers growth toward Restaurant General Manager, emphasizing teamwork, brand values, and operational excellence.