Guest Experience Leader, Homeowners Lounge (Seasonal)

Alterra Mountain Company; Stratton (VT); Vor Ort; USD 30.000 - 32.000; Vollzeit

Benefits dieser Stelle

Employee Pass - Alterra resorts

IKON pass

Medical benefits

401(k) with company match

Zusammenfassung

Alterra Mountain Company at Stratton is seeking a Homeowners' Lounge Supervisor to manage the daily operations of Stratton's private Homeowners' Lounge, ensuring a welcoming, clean, and well‑presented environment for homeowners and their guests.

This full‑time seasonal role works with the Clubhouse Manager to uphold hospitality standards and supervise lounge attendants, monitor access and cleanliness, and support homeowner events.

Qualifikationen

• Experience in hospitality, customer service, or similar guest-facing environment.
• Previous supervisory experience, preferred.
• Strong communication and customer-service skills.
• Confidence guiding a team and managing busy periods.

Aufgaben

• Oversee daily lounge operations, ensuring a welcoming, clean, organized, and well-presented environment for homeowners and their guests.
• Monitor lounge access, ensure homeowner eligibility requirements and lounge policies are consistently followed.
• Address homeowner and guest inquiries with professionalism and sound judgement.
• Supervise day-to-day direction, training, and support to lounge attendants.
• Monitor cleanliness, presentation and readiness of lounge spaces throughout operating hours.
• Monitor inventory supply levels, communicate replenishment needs and assist with ordering or restocking.
• Assist with homeowner events, special activities, and other lounge responsibilities as assigned.

Kenntnisse

Hospitality experience

Supervisory experience

Communication skills

Customer service

Jobbeschreibung

Alterra Mountain Company at Stratton is seeking a Homeowners' Lounge Supervisor to manage the daily operations of Stratton's private Homeowners' Lounge, ensuring a welcoming, clean, and well‑presented environment for homeowners and their guests.

This full‑time seasonal role works with the Clubhouse Manager to uphold hospitality standards and supervise lounge attendants, monitor access and cleanliness, and support homeowner events.