Guest Experience Lead – Homeowners’ Lounge

Stratton Mountain Resort

Stratton (VT)

In loco

USD 30.000 - 32.000

Tempo pieno

11 ore fa

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Vantaggi offerti da questo lavoro

Employee Pass

Free lift access

Discounts at Alterra resorts

Season passes

IKON pass

Golf discounts

Descrizione del lavoro

Stratton Mountain Resort is seeking a Homeowners' Lounge Supervisor for a full-time seasonal role. The position oversees Stratton's private Homeowners' Lounge, ensuring a welcoming and well-maintained environment for homeowners and guests, in coordination with the Clubhouse Manager.

Starting pay is $22.00–$23.00/hour, with weekend and peak-season availability required. Experience in hospitality and supervisory roles is preferred, with strong communication and leadership skills to manage lounge

Competenze

Experience in hospitality, customer service, or similar guest-facing environment.
Previous supervisory experience, preferred
Strong communication and customer-service skills
Confidence guiding a team and managing busy periods

Mansioni

Oversee daily lounge operations, ensuring a welcoming, clean, organized, and well-presented environment for homeowners and their guests
Monitor lounge access, ensure homeowner eligibility requirements and lounge policies are consistently followed
Adress homeowner and guest inquiries with professionalism and sound judgement
Supervise day-to-day direction, training, and support to lounge attendants
Monitor cleanliness, presentation and readiness of lounge spaces throughout operating hours
Monitor inventory supply levels, communicate replenishment needs and assist with ordering or restocking
Assist with homeowner events, special activities, and other lounge responsibilities as assigned