Guest Experience Leader & Frontline Trainer

Chipotle Mexican Grill; Granbury (TX); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Medical, dental, and vision insurance

Digital Tips

Paid time off

Holiday closures

Competitive compensation

Opportunities for advancement

Job summary

Chipotle Mexican Grill seeks a Service Leader to uphold a positive customer experience by ensuring safe, high-quality food is prepared and served, and the restaurant crew is well trained and provides great service. The role requires staying on their feet, maintaining a clean line and coordinating tasks as needed.

You will help resolve food quality issues, monitor safety practices, and assist with crew performance and development while supporting front-of-house operations and office duties as

Qualifications

• Be able to understand and articulate Chipotle’s Food With Integrity philosophy.
• Have knowledge and experience of cash handling policies and procedures.
• Have knowledge of Food Safety and health department matters.
• Have familiarity with office paperwork.
• Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location.
• Have a high school diploma.
• Have restaurant experience.

Responsibilities

• Making sure great tasting, high quality food is served.
• Helping to resolve food quality issues.
• Supporting food safety including hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and following the Daily Food Safety Checklist and policies.
• Helping to resolve customer incidents and ensure positive customer experiences.
• Helping to monitor crew breaks, shift changes, shift meetings, and line schedules.
• Developing and cross training all front of house Crew.
• Assisting with Crew performance reviews.
• Developing future Service Leaders.
• Assisting with office administration duties such as banking, cash handling policies and responsibilities, and office paperwork.
• Ensuring office equipment remains in working order and supplies are ordered as necessary.
• Ensuring the proper quantity of supplies are available as needed.

Skills

Cash handling knowledge

Food safety knowledge

Office paperwork familiarity

Communication skills

Restaurant experience

Education

High school diploma

Job description

Chipotle Mexican Grill seeks a Service Leader to uphold a positive customer experience by ensuring safe, high-quality food is prepared and served, and the restaurant crew is well trained and provides great service. The role requires staying on their feet, maintaining a clean line and coordinating tasks as needed.

You will help resolve food quality issues, monitor safety practices, and assist with crew performance and development while supporting front-of-house operations and office duties as