Guest Experience Concierge — Local Insider & Service Pro

Concord Hospitality Enterprises Co.; Raleigh (NC); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Medical/dental/vision plans

Life insurance

401K

Job summary

Concord Hospitality Enterprises Co. is seeking a friendly and proactive Concierge for our Marriott Crabtree location in Raleigh, NC.

The role focuses on delivering exceptional guest experiences, offering local area guidance, and coordinating services to meet guests' needs. The Concierge will respond to guest requests, provide information about nearby attractions, and collaborate with hotel departments to ensure a seamless stay.

Qualifications

• Experience in hospitality or guest services preferred.
• Strong communication skills, both verbal and written.
• Ability to handle multiple requests with attention to detail.

Responsibilities

• Respond to guest requests for arrangements (transport, reservations, dry cleaning).
• Provide information about local attractions and amenities.
• Answer calls, messages, and questions from guests and coordinate with other hotel staff.
• Greet guests professionally and maintain confidentiality of guest information.
• Follow company policies and maintain a clean, professional appearance.

Skills

Guest service

Communication

Problem solving

Multitasking

Job description

Concord Hospitality Enterprises Co. is seeking a friendly and proactive Concierge for our Marriott Crabtree location in Raleigh, NC.

The role focuses on delivering exceptional guest experiences, offering local area guidance, and coordinating services to meet guests' needs. The Concierge will respond to guest requests, provide information about nearby attractions, and collaborate with hotel departments to ensure a seamless stay.