Front Office Manager: Guest Experience Leader (NY)

Bridgepoint, LLC; New York (NY); On-site; USD 44,000 - 61,000; Full time

Job summary

Bridgepoint, LLC is seeking an experienced Front Office Manager to oversee daily hotel front desk operations in New York, NY. The role requires strong leadership, a passion for guest satisfaction, and the ability to maintain smooth operations in a fast-paced hotel environment.

The Front Office Manager will lead the front desk team, ensure efficient check-in and check-out processes, resolve guest concerns, and coordinate with other departments to deliver an exceptional guest experience.

Qualifications

• Experience in hotel front office operations or guest services.
• Previous supervisory or management experience preferred.
• Strong leadership, communication, and customer service skills.
• Excellent organizational and problem-solving abilities.
• Knowledge of hotel property management systems (PMS) preferred.
• Ability to multitask in a fast-paced environment.
• Flexible to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage daily front desk operations, including check-ins, check-outs, and reservations.
• Supervise, schedule, and train front office staff.
• Ensure excellent guest service and satisfaction.
• Resolve guest complaints and service issues.
• Coordinate with housekeeping and other hotel departments.
• Monitor room availability, occupancy, and daily reports.
• Ensure compliance with hotel policies and service standards.
• Maintain accurate records and improve front office efficiency.

Skills

Leadership

Customer service

Communication

Organizational skills

Problem solving

PMS knowledge

Multitasking

Guest services

Tools

Property Management System (PMS)

Job description

Bridgepoint, LLC is seeking an experienced Front Office Manager to oversee daily hotel front desk operations in New York, NY. The role requires strong leadership, a passion for guest satisfaction, and the ability to maintain smooth operations in a fast-paced hotel environment.

The Front Office Manager will lead the front desk team, ensure efficient check-in and check-out processes, resolve guest concerns, and coordinate with other departments to deliver an exceptional guest experience.