Guest Experience Leader, Front Office Manager

SpringHill Suites Rockwall; Rockwall (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Staff Fund

Job summary

SpringHill Suites Rockwall seeks a Front Office Manager to lead the front desk team and model company values in delivering exceptional guest experiences. You will coach staff, foster collaboration, and ensure personalized service that creates memorable stays for guests.

The role emphasizes driving hospitality standards, managing daily operations with creativity, and partnering with leadership to exceed guest expectations.

Responsibilities

• Lead the front desk team to deliver high guest service and memorable interactions.
• Coach staff on hospitality standards, procedures, and problem solving.
• Collaborate with the General Manager and operations to meet daily priorities.
• Facilitate daily lineups, leadership meetings, and staff updates to keep the team aligned.

Skills

Team Player

Detail Oriented

Dedicated

Goal Completion

Growth Opportunities

Ability to Make an Impact

Self-Starter

Flexibility

Job description

SpringHill Suites Rockwall seeks a Front Office Manager to lead the front desk team and model company values in delivering exceptional guest experiences. You will coach staff, foster collaboration, and ensure personalized service that creates memorable stays for guests.

The role emphasizes driving hospitality standards, managing daily operations with creativity, and partnering with leadership to exceed guest expectations.