Guest Experience Leader - Front Office (Luxury Hotel)

montage; Big Sky (MT); On-site; USD 52,000 - 76,000; Full time

Job summary

Montage International in Big Sky, MT seeks a Front Office Supervisor to lead guest reception, reservations and concierge operations, partnering with the Director of Front Office to manage day-to-day service quality, profitability and staffing in a luxury hotel environment.

Ideal candidates have a Bachelor's degree and 4+ years in customer service with 2-3 years in hotel supervision; proficiency in Opera, Outlook and MS Office is preferred. Experience with Birch street, HotSOS and Rex is a plus.

Qualifications

• Bachelor's degree required.
• At least four years in customer service.
• Two to three years of hotel supervisory experience.
• Proficiency with Word, Excel, PowerPoint, Opera and Outlook.
• Luxury hotel experience preferred.
• Knowledge of BirchStreet, HotSOS and Rex is a plus.

Responsibilities

• Assist in leading guest reception, reservations and concierge operations.
• Support achieving budgeted goals and forecast targets.
• Lead during shifts and manage staffing, training and engagement.
• Ensure exceptional guest service and department operations.
• Collaborate with Front Office leadership to drive profitability.

Skills

Customer service

Guest relations

Leadership

Communication

Problem solving

Business partnership

Education

Bachelor's Degree

Tools

Word

Excel

PowerPoint

Opera

Outlook

BirchStreet

HotSOS

Rex

Job description

Montage International in Big Sky, MT seeks a Front Office Supervisor to lead guest reception, reservations and concierge operations, partnering with the Director of Front Office to manage day-to-day service quality, profitability and staffing in a luxury hotel environment.

Ideal candidates have a Bachelor's degree and 4+ years in customer service with 2-3 years in hotel supervision; proficiency in Opera, Outlook and MS Office is preferred. Experience with Birch street, HotSOS and Rex is a plus.