Guest Experience Leader, Front Office

Lodging Hospitality Management Corporation; Northern (KY); Hybrid; USD 43,000 - 53,000; Full time

Job summary

Hilton Garden Inn North Park in St. Louis, MO seeks a Front Office Manager to oversee the front desk, PBX and transportation, ensuring seamless guest flow and exceptional service throughout the stay.

Responsibilities include supervising front office staff, running desk shifts, pre-registering guests, resolving issues, and maintaining service standards while coordinating with other departments.

Qualifications

• College degree with hotel major preferred; prior Front Office leadership experience required.

Responsibilities

• Manage and motivate front office staff with daily supervision.
• Oversee front desk and PBX operations and ensure guidelines.
• Direct check-in/check-out processes and guest service activities.
• Address guest concerns and resolve issues per policy.
• Log all issues and resolutions; promote guest membership program.

Skills

Leadership

Customer service

Front desk operations

Supervision

Communication

Education

College degree with hotel major preferred

Front Office leadership experience required

Job description

Hilton Garden Inn North Park in St. Louis, MO seeks a Front Office Manager to oversee the front desk, PBX and transportation, ensuring seamless guest flow and exceptional service throughout the stay.

Responsibilities include supervising front office staff, running desk shifts, pre-registering guests, resolving issues, and maintaining service standards while coordinating with other departments.