F&B Operations Lead — Guest Experience & Revenue

Highgate Hotels L.P.; New Orleans (LA); On-site; USD 45,000 - 65,000; Full time

Job summary

Highgate Hotels L.P. is seeking a Food & Beverage Manager in New Orleans to coordinate, supervise and direct all F&B outlet operations while maintaining profitability and high quality products. The role emphasizes leadership, guest service, and adherence to SOPs and regulatory requirements.

The position involves overseeing daily operations, supervising staff, resolving guest concerns, training, and preparing reports to meet budgeted productivity and quality standards.

Qualifications

• Must communicate effectively verbally and in writing with staff and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Maintain regular attendance and adhere to hotel standards.

Responsibilities

• Oversee all aspects of the daily operation of the F&B outlet.
• Supervise outlet personnel.
• Respond to guest complaints promptly.
• Coordinate with other F&B managers and inform them of issues.
• Ensure training on SOPs and technical tasks.
• Conduct staff performance reviews and development.
• Prepare required reports and wage/revenue metrics.
• Monitor quality of service in the F&B outlet.
• Assist in menu planning and preparation.
• Ensure compliance with local liquor laws and sanitation regulations.

Skills

Communication

Multitasking

Leadership

Guest service

Job description

Highgate Hotels L.P. is seeking a Food & Beverage Manager in New Orleans to coordinate, supervise and direct all F&B outlet operations while maintaining profitability and high quality products. The role emphasizes leadership, guest service, and adherence to SOPs and regulatory requirements.

The position involves overseeing daily operations, supervising staff, resolving guest concerns, training, and preparing reports to meet budgeted productivity and quality standards.