Guest Experience Leader – Front Office

Kaizen Lab Inc.; Montgomery (AL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Vacation time

401K

Bonus opportunities

Job summary

RAM Hotels is seeking a Front Office Manager to lead Guest Services and the Front Office, delivering exceptional guest experiences and maximizing revenue. You will supervise staff, respond to guest requests, and ensure smooth day-to-day front desk operations.

The role requires strong leadership, excellent communication, and the ability to work flexible shifts. Join a team focused on hospitality excellence and guest satisfaction.

Qualifications

• High-school graduate or equivalent with three years of related experience.
• Proficient in MS Word, Excel, and PowerPoint.
• Data Entry and Database Management experience.

Responsibilities

• Ensure Guest Services and Front Office operate in an attentive, friendly, and efficient manner to provide exceptional service and maximize revenue and occupancy.
• Operate front office system, generate reports, and monitor PBX; cover roles as needed.
• Manage large turn days, check-ins/check-outs, safety deposits, and room inventory; ensure accurate cash handling.
• Develop and maintain a Guest Relations Program and ensure team proficiency in brand programs.
• Ensure timely delivery of messages and packages; monitor safety and emergency procedures.
• Enforce Equal Opportunities and Fair Treatment Policy through consistent communication.
• Maintain a welcoming lobby and coordinate with Housekeeping; cover night audits as needed.

Skills

Leadership

Communication

Flexibility

Physical stamina

Organization

Bilingual (preferred)

Education

High-school diploma

Tools

MS Word

MS Excel

PowerPoint

Job description

RAM Hotels is seeking a Front Office Manager to lead Guest Services and the Front Office, delivering exceptional guest experiences and maximizing revenue. You will supervise staff, respond to guest requests, and ensure smooth day-to-day front desk operations.

The role requires strong leadership, excellent communication, and the ability to work flexible shifts. Join a team focused on hospitality excellence and guest satisfaction.