Guest Experience Leader, Front Office

Atrium Hospitality; La Vista (NE); Hybrid; USD 52.000 - 65.000; Vollzeit

Benefits dieser Stelle

Career Growth & Learning

401(k) plan with company match

Comprehensive Health Coverage

Paid Time Off & Vacation

Wellness programs & tuition assistance

Exclusive discounts

Zusammenfassung

Atrium La Vista Courtyard in La Vista, NE is seeking a dedicated Front Office Supervisor to lead a team of front desk associates and ensure top-tier guest service. The role emphasizes resolving guest concerns, maintaining brand standards, and collaborating with other departments to deliver seamless operations.

This position requires 2+ years at the front desk and in supervisory roles, with proficiency in Microsoft Office and a flexible schedule.

Qualifikationen

• 2+ years of front desk experience.
• 2+ years of supervisory experience.
• High school diploma or equivalent required; degree a plus but not required.
• Proficient in Microsoft Word, Excel, Teams.
• Flexible schedule is essential in hospitality.
• Physically able to lift/move as needed.

Aufgaben

• Lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance.
• Champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty.
• Collaborate across departments to deliver seamless service and operational excellence.
• Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities.
• Maintain brand and cleanliness standards, stepping in to support operations when needed.
• Serve as Manager on Duty to ensure smooth operations and guest satisfaction.

Kenntnisse

Front desk experience

Supervisory experience

MS Office

Flexibility

Physical fitness

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Atrium La Vista Courtyard in La Vista, NE is seeking a dedicated Front Office Supervisor to lead a team of front desk associates and ensure top-tier guest service. The role emphasizes resolving guest concerns, maintaining brand standards, and collaborating with other departments to deliver seamless operations.

This position requires 2+ years at the front desk and in supervisory roles, with proficiency in Microsoft Office and a flexible schedule.