Weekend Front Desk & Guest Experience Specialist

My Place Hotels of America; La Vista (NE); Vor Ort; USD 21.000 - 22.000; Vollzeit

Benefits dieser Stelle

Bi-weekly direct deposit

Flexible scheduling

Cross-training and advancement

Weekend shift opportunity

Zusammenfassung

My Place Hotel in LaVista, NE is seeking a dependable Guest Service Representative to support front desk operations and daily hotel functions. This role blends guest-facing service with operational support, ensuring smooth check-ins, accurate records, and a clean, safe, and welcoming property.

Ideal candidates are organized, service-minded, and comfortable handling a variety of responsibilities throughout their shift, including weekends 3pm-11pm and holiday availability.

Qualifikationen

• Basic computer proficiency (Microsoft Office).
• Strong customer service and communication skills.
• Ability to multitask, stay organized, and work independently.
• Reliable attendance and professional conduct. Comfortable handling cash and maintaining accurate records.

Aufgaben

• Front desk operations: check-ins, check-outs, reservations, and guest inquiries.
• Post and verify charges for rooms, store purchases, and fees.
• Explain rewards programs and local dining and attractions.
• Handle guest concerns professionally and escalate when needed.
• Complete laundry and cleaning tasks as required.
• Assist housekeeping during high occupancy or staffing shortages.
• Answer and route calls, record messages, and manage wake-up requests.
• Process credit cards and cash, maintain shift paperwork.
• Maintain secure, safe lobby areas and monitor entry points.

Kenntnisse

Basic computer proficiency

Customer service

Multitask

Attendance

Cash handling

Independent work

Jobbeschreibung

My Place Hotel in LaVista, NE is seeking a dependable Guest Service Representative to support front desk operations and daily hotel functions. This role blends guest-facing service with operational support, ensuring smooth check-ins, accurate records, and a clean, safe, and welcoming property.

Ideal candidates are organized, service-minded, and comfortable handling a variety of responsibilities throughout their shift, including weekends 3pm-11pm and holiday availability.