Guest Experience Lead, Front Desk

Atrium Hospitality; La Vista (NE); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

401(k) plan with company match

Comprehensive health coverage

Paid time off

DailyPay

Tuition reimbursement

Brand discounts

Job summary

Atrium Hospitality in La Vista, NE is seeking a dedicated Front Desk Supervisor to oversee daily operations and deliver exceptional guest experiences. You will lead front desk staff, manage guest requests, and ensure smooth check-ins and check-outs at the Courtyard La Vista.

Role requires strong customer service, leadership, and tech-savviness with hotel systems. This on-site position offers growth opportunities, competitive compensation, and comprehensive benefits.

Qualifications

• Customer service and leadership experience; lead teams and create welcoming vibes.
• Strong communication skills to coordinate with guests, staff, and departments.
• Detail-oriented and organized; manage shift reports and guest requests.
• Tech confident with hotel systems and reporting.

Responsibilities

• Supervise daily front desk operations and ensure smooth check-ins/outs.
• Coach and motivate front desk associates.
• Handle guest concerns with grace and urgency.
• Monitor cash handling, shift reports, and brand safety standards.
• Assist with answering phones, updating the reader board, and VIP arrivals.

Skills

Customer service

Leadership

Communication

Detail oriented

Job description

Atrium Hospitality in La Vista, NE is seeking a dedicated Front Desk Supervisor to oversee daily operations and deliver exceptional guest experiences. You will lead front desk staff, manage guest requests, and ensure smooth check-ins and check-outs at the Courtyard La Vista.

Role requires strong customer service, leadership, and tech-savviness with hotel systems. This on-site position offers growth opportunities, competitive compensation, and comprehensive benefits.