Guest Experience Manager: Front Desk & Team Lead

Atrium Hospitality; United States; On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Career growth

401(k) match

Health coverage

PTO & vacation

DailyPay

Wellness programs

Tuition reimbursement

Brand discounts

Job summary

Atrium Hospitality is seeking a Front Desk Manager on Duty at La Vista Courtyard in La Vista, NE. Lead a team of front office associates, ensure service standards, and collaborate with other departments to deliver exceptional guest experiences.

Responsibilities include managing labor costs, driving revenue opportunities, and upholding brand and cleanliness standards while maintaining smooth operations and guest satisfaction.

Qualifications

• Front desk and guest services expertise
• Experience supervising a team
• Proficiency with Microsoft Office tools

Responsibilities

• Lead front office team with clear expectations and accountability
• Champion exceptional guest experiences and loyalty
• Collaborate across departments for seamless service
• Control labor costs and identify revenue opportunities
• Maintain brand and cleanliness standards and support operations
• Serve as Manager on Duty to ensure guest satisfaction

Skills

Front desk operations

Supervisory experience

Customer service

MS Office

Education

High school diploma

Tools

MS Word

MS Excel

MS Teams

Job description

Atrium Hospitality is seeking a Front Desk Manager on Duty at La Vista Courtyard in La Vista, NE. Lead a team of front office associates, ensure service standards, and collaborate with other departments to deliver exceptional guest experiences.

Responsibilities include managing labor costs, driving revenue opportunities, and upholding brand and cleanliness standards while maintaining smooth operations and guest satisfaction.