Guest Experience Supervisor — Front-of-House Leader

dashin; Charlotte (NC); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off

Paid Community Engagement

Paid Parental Leave

Tuition reimbursement

401(k) with employer-matched

Healthcare: medical/dental/vision

Pet insurance

Career Growth

Employee Discounts

Job summary

Dash In is seeking a Guest Experience Supervisor at our Charlotte, NC location. This full-time role reports to the Guest Experience Manager and Store Manager, focusing on leading a team to deliver exceptional guest experiences at the front of house.

The position requires at least 1 year in a supervisory or customer-service role, a high school diploma or GED, and comfort with POS systems. A ServSafe certification is a plus, and the role offers competitive hourly pay with benefits.

Qualifications

• Minimum 1 year in a supervisory or management role in a customer service or retail environment.
• High School Diploma or GED or ability to complete employer-paid GED program.
• Ability to multitask and solve problems effectively.
• Comfortable using technology, including POS software.
• Strong focus on providing exceptional guest experiences with excellent people skills.
• Active ServSafe Certification (a plus).

Responsibilities

• Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates.
• Ensure smooth front-of-house operations and provide your team with the tools and resources to deliver outstanding guest experiences.
• Proactively interact with guests, addressing their questions and concerns promptly.
• Support associates in meeting guest needs efficiently, maintaining a "no wait" experience.
• Monitor customer flow and open registers as needed to ensure seamless service.
• Uphold Dash In Brand Standards, ensuring high levels of guest engagement, cleanliness, safety, and operational adherence.
• Maintain effective communication with the Guest Experience Manager regarding ordering and inventory needs.
• Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager.

Skills

Leadership

Customer Service

Supervisory Experience

Team Training

Problem Solving

Education

High School Diploma or GED

Tools

POS software

Job description

Dash In is seeking a Guest Experience Supervisor at our Charlotte, NC location. This full-time role reports to the Guest Experience Manager and Store Manager, focusing on leading a team to deliver exceptional guest experiences at the front of house.

The position requires at least 1 year in a supervisory or customer-service role, a high school diploma or GED, and comfort with POS systems. A ServSafe certification is a plus, and the role offers competitive hourly pay with benefits.