Lead Restaurant General Manager – Guest Experience & Growth

Bluemont Group; Conner Heights (TN); On-site; USD 62,000 - 75,000; Full time

Job summary

Bluemont Group is seeking a General Manager for a fast-paced restaurant in Pigeon Forge, TN. You will lead a team to deliver exceptional guest experiences while driving top-line sales and profitability.

The role requires strong leadership, experience in hospitality or QSR management, ServSafe certification, and a focus on cost control and service standards. Expect a 45-hour week with varied shifts, including peak days.

Qualifications

• At least 2 years of experience managing employees in restaurant, hospitality, or retail.
• Preferably 2 years’ experience working at a quick service restaurant (QSR) in a salaried management position.
• 2 years of interviewing and determining hiring decisions.
• 2 years of scheduling experience.
• 2 years of inventory and truck ordering experience.
• 5 years of cash handling experience.
• 5 years of customer service experience.
• 2 years of managing food and/or labor costs/metrics.
• Active ServSafe Certification or eligible to receive ServSafe Certification required.
• Successful completion of Background check and Motor Vehicle Report.

Responsibilities

• Promote a team environment by fostering respect, coaching and feedback, recognizing achievements, and planning staffing levels to meet guest and business needs.
• Hire, train, and develop the right people and plan staffing levels to meet guest and business needs.
• Lead brand standards and guest service to ensure exceptional experience and satisfaction.
• Drive sales through effective execution of restaurant standards and marketing initiatives while controlling labor and food costs.
• Ensure safety and security of team and guests with focus on cleanliness and maintenance.
• Establish schedules and ensure coverage during peak business hours, with flexibility as required.

Skills

Team leadership

Guest service

Staff development

Hiring decisions

Scheduling

Inventory management

Cash handling

Customer service

Cost control

Education

ServSafe Certification

Job description

Bluemont Group is seeking a General Manager for a fast-paced restaurant in Pigeon Forge, TN. You will lead a team to deliver exceptional guest experiences while driving top-line sales and profitability.

The role requires strong leadership, experience in hospitality or QSR management, ServSafe certification, and a focus on cost control and service standards. Expect a 45-hour week with varied shifts, including peak days.