Front Desk Manager - Stehekin

Guest Services, Inc.; Wenatchee (WA); On-site; USD 45,000 - 60,000; Full time

Job summary

A hospitality management company in Wenatchee, WA, seeks a Front Desk Manager to oversee operations including front desk, housekeeping, and retail. This role involves managing staff, ensuring compliance with safety standards, balancing cash registers, and delivering exceptional customer service. Ideal candidates will have experience managing operations in a hospitality environment and strong customer support skills. The position promises growth in a supportive work atmosphere.

Qualifications

• Experience in hotel front desk management is preferred.
• Strong customer service skills are essential.
• Ability to supervise and train staff effectively.

Responsibilities

• Oversee front desk, housekeeping, and retail operations.
• Manage staff scheduling and training.
• Address guest inquiries and complaints.
• Ensure cash handling and store profitability.

Job description

Job Summary

The Front Desk Manager oversees the front desk, housekeeping and retail operations, including checking guests in and out, reservations, retail cashiers and monitoring of the retail store, while ensuring overall excellent guest service.

Job Description

ESSENTIAL FUNCTIONS

• Receive direction from the Unit Manager and assist in the overall management of the unit's operations. Assist in planning and developing daily operations for Front Desk, housekeeping, and retail operations; forecasting and analyzing sales and revenue, labor, and profit; ensuring compliance with established budget; and scheduling, supervising, and participating in the operational duties specific to the unit.
• Assist in recruiting, supervising, training, scheduling, disciplining, reviewing, and directing the front desk staff.
• Respond to guest inquiries and resolve customer complaints.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify Unit Manager of all unusual events, circumstances, or other safety or quality control issues.
• Represent the company in a professional and positive manner at all times. Maintain and enhance the company's image when interacting with clients, guests, associates, and vendors.
• Perform unit opening and or closing procedures.
• Maintain awareness of safety issues, and report them immediately to your manager.
• Retail
• Manage and successfully maintain a smooth, efficient, effective, and profitable store.
• Assist in recruiting and developing your team along with creating weekly work schedules, assigning daily tasks, and maintaining accountability at all levels.
• Ensure that staff understand and can execute successfully all facets of their jobs including but not limited to cash handling, re-stocking, merchandising and customer service.