Guest Experience Leader - Front Desk Manager

Aloft Hotels; Miami (FL); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid time off and holidays

Marriott employee travel discounts

Job summary

Aloft Miami Doral is seeking a Front Desk Manager to oversee daily Front Office operations, lead the Front Desk team, and ensure an exceptional guest experience in line with Marriott brand standards.

The ideal candidate will have hands-on leadership, strong problem-solving, and the ability to coordinate with Housekeeping and Engineering. This on-site role requires flexibility to work weekends and holidays and a solid hospitality background.

Qualifications

• Minimum 2–3 years in hotel Front Office operations, including 1 year in supervisory role.
• Marriott International properties experience strongly preferred.
• Knowledge of Marriott brand standards and loyalty program.

Responsibilities

• Oversee daily Front Office operations and lead the Front Desk team.
• Ensure exceptional guest experience and maintain Marriott brand standards.
• Coach Front Desk associates and manage guest relations and service recovery.

Skills

Leadership

Customer service

Communication

Interpersonal skills

Conflict resolution

Organization

Multitasking

English fluency

Spanish bilingual

Education

High school diploma or equivalent

Associates or Bachelors in Hospitality Management

Tools

PMS (FOSSE)

Job description

Aloft Miami Doral is seeking a Front Desk Manager to oversee daily Front Office operations, lead the Front Desk team, and ensure an exceptional guest experience in line with Marriott brand standards.

The ideal candidate will have hands-on leadership, strong problem-solving, and the ability to coordinate with Housekeeping and Engineering. This on-site role requires flexibility to work weekends and holidays and a solid hospitality background.