Guest Experience Leader: Front Desk & Breakfast Ops

Element Fargo; Fargo (ND); On-site; USD 45,000 - 55,000; Full time

Job summary

Element Fargo is seeking a Guest Experience Manager to join our leadership team and drive an exceptional guest experience from arrival through departure. This role oversees Front Office and Breakfast operations, providing hands-on leadership to our teams while maintaining high standards for service, cleanliness, quality, and overall performance.

You will lead, train, and develop the Front Desk and Breakfast teams, manage schedules, inventory, and costs, and collaborate with Housekeeping and

Qualifications

• High school diploma or GED.
• At least 2 years of supervisory or management experience.
• Strong communication, leadership, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and ownership of operational issues.
• Flexibility to work a varied schedule, including some evenings, weekends, and holidays.

Responsibilities

• Oversee daily Front Office operations and ensure efficient, welcoming check-in and check-out experiences
• Lead, train, coach, and develop Front Desk team members
• Handle guest concerns and help ensure a consistently positive guest experience
• Oversee Night Audit processes and support accurate reporting and operational compliance
• Partner closely with Housekeeping and Maintenance to address room readiness and guest concerns
• Provide leadership and oversight for daily breakfast operations
• Ensure breakfast quality, presentation, cleanliness, food safety, and brand standards are consistently maintained
• Manage breakfast ordering, inventory, and product levels while working to minimize waste
• Support and develop Breakfast team members
• Monitor inventory and cost controls for Breakfast and Restore market items
• Monitor guest satisfaction results and identify opportunities to improve service and hotel performance
• Support scheduling and staffing decisions to maintain appropriate coverage and operational efficiency
• Participate in operational reviews and help develop action plans based on performance results
• Create a positive, accountable, team-oriented work environment
• Lead by example in professionalism, guest service, and operational standards

Skills

Supervisory experience

Leadership

Communication skills

Team development

Education

High school diploma or GED

Job description

Element Fargo is seeking a Guest Experience Manager to join our leadership team and drive an exceptional guest experience from arrival through departure. This role oversees Front Office and Breakfast operations, providing hands-on leadership to our teams while maintaining high standards for service, cleanliness, quality, and overall performance.

You will lead, train, and develop the Front Desk and Breakfast teams, manage schedules, inventory, and costs, and collaborate with Housekeeping and