Guest Experience Supervisor (Evenings & Weekends)

Aparium Hotel Group; Fargo (ND); On-site; USD 42,000 - 56,000; Full time

Job summary

Aparium Hotel Group is seeking a Guest Services Supervisor in Fargo, ND. You will lead the front‑of‑house team to deliver remarkable guest experiences, coordinate with the Guest Services Manager, and ensure every guest interaction reflects our standards of hospitality.

You will train and coach team members, handle guest requests, and collaborate with Housekeeping and Engineering to maintain facilities in top condition. The role requires flexibility for varied shifts, including weekends.

Qualifications

• Three+ years in hospitality or luxury service environments.
• Strong command of English in reading, writing, and speaking.
• Proficiency with Microsoft Excel and Word for proposals and reports.

Responsibilities

• Lead the Guest Services team to deliver outstanding guest experiences.
• Manage reservations, arrivals, and guest departures with accuracy and warmth.
• Coach staff to meet service standards and support guests' needs.

Skills

Hospitality experience

English proficiency

Excel

Word

Job description

Aparium Hotel Group is seeking a Guest Services Supervisor in Fargo, ND. You will lead the front‑of‑house team to deliver remarkable guest experiences, coordinate with the Guest Services Manager, and ensure every guest interaction reflects our standards of hospitality.

You will train and coach team members, handle guest requests, and collaborate with Housekeeping and Engineering to maintain facilities in top condition. The role requires flexibility for varied shifts, including weekends.