Guest Experience Leader - Front Desk

Rolling Hills Hospitality, LLC; Blue Ash (OH); On-site; USD 41,000 - 50,000; Full time

Job summary

Embassy Suites Blue Ash is seeking a proactive Front Office Manager to lead our front desk team and create exceptional guest experiences from check-in to evening receptions.

Reporting to the General Manager, you will shape a welcoming first impression, coach staff, monitor standards, and foster a positive, service-driven culture in a full-service hotel.

This hands-on leadership role at Rolling Hills Hospitality, LLC emphasizes guest-centric service and team collaboration to drive satisfaction.

Qualifications

• Attentive and inspiring Front Office Manager
• Hands-on leadership in a full-service hotel environment
• Customer-service driven mindset

Responsibilities

• Lead the front desk team to deliver exceptional guest experiences
• Shape a welcoming first impression from check-in to evening receptions
• Collaborate with the General Manager to elevate guest satisfaction and team culture

Job description

Embassy Suites Blue Ash is seeking a proactive Front Office Manager to lead our front desk team and create exceptional guest experiences from check-in to evening receptions.

Reporting to the General Manager, you will shape a welcoming first impression, coach staff, monitor standards, and foster a positive, service-driven culture in a full-service hotel.

This hands-on leadership role at Rolling Hills Hospitality, LLC emphasizes guest-centric service and team collaboration to drive satisfaction.