Front Office Manager

Rolling Hills Hospitality, LLC; Blue Ash (OH); On-site; USD 41,000 - 50,000; Full time

Job summary

Embassy Suites Blue Ash is seeking a proactive Front Office Manager to lead our front desk team and create exceptional guest experiences from check-in to evening receptions.

Reporting to the General Manager, you will shape a welcoming first impression, coach staff, monitor standards, and foster a positive, service-driven culture in a full-service hotel.

This hands-on leadership role at Rolling Hills Hospitality, LLC emphasizes guest-centric service and team collaboration to drive satisfaction.

Qualifications

• Attentive and inspiring Front Office Manager
• Hands-on leadership in a full-service hotel environment
• Customer-service driven mindset

Responsibilities

• Lead the front desk team to deliver exceptional guest experiences
• Shape a welcoming first impression from check-in to evening receptions
• Collaborate with the General Manager to elevate guest satisfaction and team culture

Job description

At Embassy Suites Blue Ash, we're searching for an attentive and inspiring Front Office Manager who will lead our front desk team to deliver exceptional guest experiences. You'll have the opportunity to shape the first impression for each guest, ensuring every moment from check-in to our evening receptions is seamless and memorable. With your leadership, we'll build a robust team that's motivated, skilled, and dedicated to providing top-notch service. You'll report directly to the General Manager, collaborating closely to elevate guest satisfaction and foster a positive team culture.

We value a hands‑on approach and a passion for hospitality. If you're driven by service excellence and thrive in a dynamic, full-service environment, this role could be the perfect match for you. At Rolling Hills Hospitality, we believe in taking care of our employees so they, in turn, take care of our guests. Join us in creating a fun and engaging workplace where your contributions make a genuine impact.

Compensation: $45,000 yearly