Front Office Lead — Guest Experience & Ops

Hotel Yountville; Las Vegas, Northern (NV, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Embassy Suites by Hilton Las Vegas is seeking an Assistant Front Office Manager to oversee guest relations and front desk operations. You will ensure staff staffing, supervise front desk teams, and manage daily MICROS transactions to maintain smooth check-in/check-out experiences.

The role requires strong customer service skills, problem solving, and the ability to handle diverse guest requests. This full-time position offers opportunities in a bustling hotel environment in Las Vegas.

Qualifications

• Proven customer service and problem solving experience.
• High work ethic with self-initiative and independence.
• Regular attendance according to established guidelines.
• Ability to work varying schedules to reflect business needs.
• In-office computer work; ability to sit 6-8 hours and lift 10-25 pounds.

Responsibilities

• Anticipate guest needs, greet and communicate cordially with guests, promptly checking them in and out.
• Ensure staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Understand front office staff duties and perform them when required.
• Resolve guest complaints and ensure satisfaction; manage resolution process end-to-end.
• Accurately operate the MICROS system and handle daily transactions.
• Coordinate with Housekeeping and Engineering on rooms and maintenance requests.
• Assist the General Manager with special requests, group blocking and unusual circumstances.

Skills

Customer service

Problem solving

Attendance

Tools

MICROS system

Job description

Embassy Suites by Hilton Las Vegas is seeking an Assistant Front Office Manager to oversee guest relations and front desk operations. You will ensure staff staffing, supervise front desk teams, and manage daily MICROS transactions to maintain smooth check-in/check-out experiences.

The role requires strong customer service skills, problem solving, and the ability to handle diverse guest requests. This full-time position offers opportunities in a bustling hotel environment in Las Vegas.