Guest Experience Leader, Food & Beverage Outlet

Virgin Hotels Central Services Llc; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Virgin Hotels Central Services Llc seeks an experienced Food & Beverage Outlet Manager to lead a service team and elevate the dining experience. The role emphasizes on-floor presence during morning and lunch, staff training, and guest interaction to deliver exceptional hospitality.

You will drive training programs, manage schedules, and coordinate with kitchen and front desk to ensure seamless service and guest satisfaction.

Qualifications

• Must have strong leadership and training skills.
• Excellent communication with teams and guests.
• Proven ability to manage schedules and deliver guest experience.

Responsibilities

• Build and monitor a training program; onboard new staff.
• Maintain clear on-floor communication among departments.
• Actively lead on the floor during service to ensure guest satisfaction.
• Provide consistent leadership to keep staff energized and focused.
• Manage scheduling, staffing levels, and labor costs.
• Oversee inventory, waste, and compliance with safety procedures.
• Coordinate with kitchen, outlets, and front desk on issues and changes.

Skills

Leadership

Training

Communication

Team coordination

Guest service

Education

Associate or Bachelor’s degree preferred

High School Diploma possible

Tools

POS systems

Job description

Virgin Hotels Central Services Llc seeks an experienced Food & Beverage Outlet Manager to lead a service team and elevate the dining experience. The role emphasizes on-floor presence during morning and lunch, staff training, and guest interaction to deliver exceptional hospitality.

You will drive training programs, manage schedules, and coordinate with kitchen and front desk to ensure seamless service and guest satisfaction.