Guest Experience Leader - Community & Service Excellence

Impact Kitchen; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Meal stipend

Product discount

Health benefits

Paid vacation

Sick time

Flexible scheduling

Job summary

Impact Kitchen is seeking a Guest Experience Manager to lead the front-of-house team and uphold the guest experience standard across dining services in our New York location. The GEM will drive positive interactions, coach staff, and partner with Culinary Experience teammates to ensure seamless operations and memorable guest journeys.

The role offers opportunities to influence service quality, schedule flexibility, and a path toward Restaurant General Manager.

Qualifications

• Minimum 2 years of restaurant team leadership and management.
• Excellent communication skills in a team setting.
• Ability to thrive in a fast-paced hospitality environment.
• Strong time management and organizational abilities.
• Availability to work days, evenings, and weekends.
• Commitment to food safety and public health practices.
• Barista experience preferred.
• Food Handlers Certification required.

Responsibilities

• Lead front-of-house guest experience initiatives and ensure exceptional guest interactions.
• Oversee staff performance, scheduling, training and development.
• Collaborate with Culinary Experience counterparts to ensure team alignment and service quality.
• Utilize the tech stack to support restaurant operations and budgeting.
• Support leadership meetings and drive weekly objectives and action plans.
• Foster a culture of inclusivity, mentorship, and teamwork.

Skills

Restaurant leadership

Communication skills

Fast-paced hospitality

Time management

Multitasking

Availability (days/evenings/weekends)

Food safety

Food Handlers Certification

Barista experience

Job description

Impact Kitchen is seeking a Guest Experience Manager to lead the front-of-house team and uphold the guest experience standard across dining services in our New York location. The GEM will drive positive interactions, coach staff, and partner with Culinary Experience teammates to ensure seamless operations and memorable guest journeys.

The role offers opportunities to influence service quality, schedule flexibility, and a path toward Restaurant General Manager.