Guest Experience Leader - Cannabis Retail

Pleasantrees; East Lansing (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Pleasantrees in Michigan is hiring a Keyholder to set the daily tone, protect the brand, and lead a team. Reporting to the General Manager, you will support store operations, drive sales, and maintain guest relationships with a high level of service on the sales floor.

You will analyze store metrics, assist with scheduling, and ensure accuracy in inventory and cycles, while upholding company policies and creating a welcoming environment for all guests.

Qualifications

• 2+ years of experience managing a fast-paced retail environment.
• Minimum of 21 years of age.
• Highschool diploma or its equivalent.
• Must pass criminal background check and drug screening (excludes THC).
• Must be compliant with any and all legal or company regulations for working in the Cannabis industry.
• Accountability for others.
• Ability to stand for long periods.
• Ability to lift 25 lbs.
• Knowledge of basic computer skills.

Responsibilities

• Assists General Manager in day-to-day operations and planning
• Demonstrate and lead an outstanding guest experience and establish a sales-focused culture
• Analyze the business, propose and implement action plans to improve results, generate sales for each product category creating new clients and reactivating former ones
• Responsible for all shop opening and closing procedures
• Demonstrate sales leadership by playing an active role on the selling floor and leading by example
• Embraces diversity and inclusiveness through our people, guests and brand.
• Adhere to and uphold loss prevention systems to prevent all possible opportunities for loss and endangerment
• Ensure maintenance of cycle counts and inventory accuracy while working closely with inventory managers to maintain high levels of accuracy and productivity in processing shipments and deliveries.
• Enforce company policies while adhering to proper procedure regarding disciplinary action
• Provides immediate "in the moment" feedback to all employees, through active floor presence and engagement.
• Contributes to the safety and sanitation of the store.

Skills

Team leadership

Stand for long periods

Basic computer skills

Accountability for others

Education

Highschool diploma or equivalent

Job description

Pleasantrees in Michigan is hiring a Keyholder to set the daily tone, protect the brand, and lead a team. Reporting to the General Manager, you will support store operations, drive sales, and maintain guest relationships with a high level of service on the sales floor.

You will analyze store metrics, assist with scheduling, and ensure accuracy in inventory and cycles, while upholding company policies and creating a welcoming environment for all guests.