Guest Experience Leader - Beauty Services & Retail

Ulta; Mason City (IA); On-site; USD 54,000 - 78,000; Full time

Job summary

Ulta Beauty in Mason City, IA, seeks an Experience Manager to lead a high-performing salon and guest service team, driving guest satisfaction, sales growth, and service quality through coaching and brand standards. You will recruit and develop talent, manage scheduling and payroll, and ensure compliance with policies while championing accountability and guest care.

This full-time role requires 2–3+ years of retail management, a preferred Bachelor’s degree, and cosmetology licensing where

Qualifications

• 2-3+ years retail management experience in a fast-paced environment.
• Bachelor’s degree preferred; cosmetology license/management license where required by state law.
• Proficient with basic technology and POS systems.
• Ability to lead, develop and coach a team to deliver exceptional guest service.

Responsibilities

• Lead a team of stylists, estheticians, guest coordinators, and sales staff to achieve sales and guest satisfaction.
• Drive profitability through operational excellence and top-line sales growth.
• Coach and develop associates; manage scheduling and payroll within budget.
• Ensure policy adherence, loss prevention, and exemplary guest experience.

Skills

Excellent written and verbal comms

Strong collaboration & interpersonal

Strong organizational skills

Ability to perform under pressure

Tech proficiency (POS, MS Office, iOS)

Cosmetology management knowledge

Education

Bachelor’s degree preferred

Cosmetology license / cosmetology management license (where required)

Job description

Ulta Beauty in Mason City, IA, seeks an Experience Manager to lead a high-performing salon and guest service team, driving guest satisfaction, sales growth, and service quality through coaching and brand standards. You will recruit and develop talent, manage scheduling and payroll, and ensure compliance with policies while championing accountability and guest care.

This full-time role requires 2–3+ years of retail management, a preferred Bachelor’s degree, and cosmetology licensing where