Assistant Store Manager

L'Occitane En Provence; Houston (TX); Hybrid; USD 60,000 - 75,000; Full time

Job summary

L'Occitane Houston International Airport is seeking an Assistant Store Manager to create a warm, sensory-driven shopping experience aligned with our brand values. You will work closely with the Store Manager to train staff, guide guest experiences, and uphold sustainability and ethical practices across operations.

You will lead by example, foster an inclusive team culture, and ensure exceptional customer happiness while maintaining knowledge of skincare, body care, and fragrance.

Qualifications

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• Innovative approach in sales-focused environments.
• Dedication to ensuring customer happiness inside and outside the store.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Responsibilities

• Be the host: foster a warm, inviting atmosphere aligned with brand values.
• Prioritize guest experience: provide knowledgeable service to tailor product selections.
• Keep an open mind: embrace feedback and support open communication.
• Let success drive you: organize regular training with the Store Manager to boost product knowledge and service.
• Foster a team culture: adapt management styles to different personalities.
• Communicate with care: lead and support store staff, nurturing a positive team dynamic.

Skills

Team leadership

Guest experience

Communication

Customer focus

Skincare knowledge

Clienteling

Tech proficiency

Retail experience

Job description

Who You Are:

As an Assistant Store Manager at L’Occitane Houston International Airport, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working closely with the Store Manager, you'll orchestrate a symphony of sensations that leaves a lasting impression on everyone who walks through our iconic yellow doors. You will contribute to creating a unique and environmentally conscious shopping experience for customers while upholding our commitment to sustainability and ethical practices.

The Fundamentals of What You’ll Do:

• Be the Host: Foster a warm and inviting atmosphere that resonates with our brand values by implementing strategies to enhance the overall sensory experience for customers, appealing to their sight, smell, touch, taste, and hearing.
• Prioritize Guest Experience: Create personal experiences and provide knowledgeable service to guide guests in selecting products tailored to their preferences.
• Keep an Open Mind: Embrace feedback and grow from it, supporting our commitment to an open communicative culture.
• Let Success Drive You: Organize with the Store Manager to conduct regular training sessions to enhance product knowledge, customer service skills, and overall performance.
• Foster a Team Culture: Adjust management strategies to accommodate different communication styles and personalities within the team.
• Communicate with Care: Demonstrate leadership by providing guidance, and support to store staff, fostering a positive and inclusive team culture.

We value hearing from individuals who possess:

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Who We Are:

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

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