Assistant Store Manager - Luxury Skincare & Guest Experience

L'OCCITANE Group (B Corp); Houston (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

L’Occitane Houston International Airport is seeking an Assistant Store Manager to help lead a premium retail team at Houston's airport location. You will work closely with the Store Manager to ensure an exceptional guest experience and a calm, sensory-rich shopping environment.

You’ll guide product knowledge and customer service, cultivate a collaborative team, and support sustainable, ethical practices aligned with our brand values.

Qualifications

• Experience leading teams in retail or hospitality settings.
• Strong guiding and communication skills.
• Innovative approach in sales-focused environments.
• Dedication to customer happiness inside and outside the store.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Responsibilities

• Be the Host: create a warm, inviting atmosphere aligned with brand values and sensory experiences.
• Prioritize Guest Experience: provide personalized service guiding product selection.
• Keep an Open Mind: embrace feedback and support open communication culture.
• Let Success Drive You: assist Store Manager with regular training to boost product knowledge and service.
• Foster a Team Culture: adapt management to different communication styles and personalities.
• Communicate with Care: lead and support store staff, building a positive team environment.

Skills

Retail leadership

Guest experience

Communication

Team orientation

Sales-driven

Job description

L’Occitane Houston International Airport is seeking an Assistant Store Manager to help lead a premium retail team at Houston's airport location. You will work closely with the Store Manager to ensure an exceptional guest experience and a calm, sensory-rich shopping environment.

You’ll guide product knowledge and customer service, cultivate a collaborative team, and support sustainable, ethical practices aligned with our brand values.