Guest Experience Leader, Assistant General Manager

Shake Shack Enterprises, LLC; Jenkintown (PA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Weekly Pay and Performance bonuses

Shake Shack Meal Discounts

Exclusive corporate discounts for旅行,电器

Medical, Dental, and Vision Insurance

Employer Paid Life and Disability保险

401k Plan with Company Match

Paid Time Off

Paid Parental Leave

Access to Employee Assistance Program

Pre-Tax Commuter and Parking Benefits

Flexible Spending and Dependent Care

Development and Growth Opportunities

Eligibility criteria applies

Job summary

Shake Shack Enterprises, LLC is seeking a Restaurant General Manager in a fast-paced, high-volume setting to lead operations and develop the team. You will drive guest experiences, uphold hospitality standards, and mentor staff to deliver excellent service.

You will oversee inventory, quality, safety protocols, budgeting, and payroll, while promoting the Shake Shack brand in the local community and ensuring health code compliance.

Qualifications

• Minimum 3 years of Restaurant General Management experience in a high volume, fast-paced environment.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security.
• Ability to learn and train others on all aspects of the Shack operations.
• Demonstrated ability to champion hospitality and motivate team members.
• Strong leadership skills with a focus on coaching and achieving excellence.

Responsibilities

• Lead, coach and develop team members.
• Manage inventory, quality, and safety protocols.
• Meet and exceed financial and profitability goals by managing budget.
• Maintain top-notch standards of excellence and hospitality.
• Drive sales and profits while developing people.
• Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance.
• Manage payroll and scheduling.
• Promote the brand in the local community through word-of-mouth and restaurant events.

Skills

Leadership skills

P&L responsibilities

Food handler certification

Flexibility

Staff development

Job description

Shake Shack Enterprises, LLC is seeking a Restaurant General Manager in a fast-paced, high-volume setting to lead operations and develop the team. You will drive guest experiences, uphold hospitality standards, and mentor staff to deliver excellent service.

You will oversee inventory, quality, safety protocols, budgeting, and payroll, while promoting the Shake Shack brand in the local community and ensuring health code compliance.