Guest Experience Assistant General Manager

Wills Group; Charlotte (NC); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Paid Time Off

Holidays

Education reimbursement

Health insurance

401(k)

Job summary

Dash In, part of the Wills Group family, seeks a Guest Experience Assistant Manager in a fast-paced 24/7 retail environment in Charlotte, NC. You will lead a retail team, manage inventory, and uphold brand standards while supporting store operations around the clock.

The role emphasizes guest-focused service, coaching, and the ability to adapt to shifts including overnights. Benefits eligible for full-time employees with growth opportunities across the Mid-Atlantic region.

Qualifications

• High school diploma or GED; associate or bachelor’s degree preferred.
• 3+ years of experience in operations, customer service, food service, or retail.
• 2+ years of leadership experience.
• Ability to work a varied full-time schedule including days, nights, weekends, and overnights.
• Must be 18+ and authorized to work in the U.S.
• Successful completion of background check and drug screening.

Responsibilities

• Team Management: Assist in hiring, training, coaching, and developing a high-performing retail team.
• Inventory Management: Oversee product ordering to drive sales while minimizing loss and shrink.
• Brand Standards: Maintain a clean, safe, and guest-focused environment.
• Operational Leadership: Support 24/7 retail execution and act as Store Manager when needed.
• Communication: Ensure clear communication across all levels of the organization.
• Audit & Inspection Readiness: Meet or exceed expectations during third-party audits and inspections.
• Performance Results: Drive sales growth, positive customer feedback, and strong profitability metrics (labor, expenses, inventory control).

Skills

Team leadership

Customer service

Operations management

Communication

Inventory management

Education

High school diploma

GED

Associate degree

Bachelor’s degree

Tools

POS technology

ServSafe certification

Job description

Guest Experience Assistant Manager – Dash In

Location: Charlotte, NC
Status: Full-time 30-40 hours per week, benefits eligible
Schedule: 24/7 retail environment (days, nights, weekends, overnights)

Join Dash In as our Guest Experience Assistant Manager! Dash In is proud to be Great Place to Work Certified™ and part of the Wills Group family of brands. We believe in putting people first and investing in growth, leadership, and long-term success.As a leading convenience brand operating more than 60 locations, Dash In delivers fuel, fresh food, convenience retail, and car wash services in a fast-paced 24/7 environment. We are committed to creating a welcoming, efficient, and service-focused experience for every guest.

What you’ll do

• Team Management:Assist in hiring, training, coaching, and developing a high-performing retail team.
• Inventory Management:Oversee product ordering to drive sales while minimizing loss and shrink.
• Brand Standards:Maintain a clean, safe, and guest-focused environment.
• Operational Leadership:Support 24/7 retail execution and act as Store Manager when needed.
• Communication:Ensure clear communication across all levels of the organization.
• Audit & Inspection Readiness:Meet or exceed expectations during third-party audits and inspections.
• Performance Results:Drive sales growth, positive customer feedback, and strong profitability metrics (labor, expenses, inventory control).

What we’re looking for

• High school diploma or GED -or- ability to complete employer-paid GED program; associate or bachelor’s degree preferred.
• 3+ years of experience in operations, customer service, food service, or retail.
• 2+ years of leadership experience.
• Ability to work a varied full-time schedule including days, nights, weekends, and overnights.
• Must be 18+ and authorized to work in the U.S.
• Successful completion of background check and drug screening.

Preferred qualifications

• Active ServSafe certification.
• Strong organizational and problem-solving skills.
• Familiarity with POS technology.
• Excellent interpersonal and coaching abilities.
• Detail-oriented with a results-driven and adaptable mindset.

Benefits and perks

• Paid Time Off:Up to 4 weeks annually (96 hours of vacation and 48 hours of sick leave).
• 8 Paid Holidayseach year.
• Community Engagement:2 paid service days annually.
• Education:100% tuition reimbursement.
• Healthcare:Affordable medical, dental, and vision plans with HSA option.
• Parental Leave:Paid parental leave.
• Insurance:Pet insurance, life insurance, and short-term disability.
• Financial Well-being:401(k) with up to 7% employer match.
• Career Growth:Advancement opportunities across the Mid-Atlantic region.
• Employee Perks:Discounted coffee, fountain beverages, fresh food, and car washes.

Dash In is an equal opportunity employer and does not discriminate based on age, race, religion, color, disability, sex, sexual orientation, or national origin. #NSORM

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.