Guest Experience Leader

Workstream; Los Angeles (CA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Career development

Health benefits

Shift meals discount

Employee discount

Referral bonus

Sales competitions

Paid vacation

Paid sick leave

Job summary

JOEY Restaurants is seeking a Guest Services Manager to lead a high-performing team in a multi-million-dollar restaurant. You will attract, retain, and develop staff while driving personal growth and quarterly strategic goals, maintaining top-tier product, profit, environment, and guest experience.

You will recruit, coach, and develop team members, ensuring superior service and a memorable dining experience.

Qualifications

• 1-3+ years leadership experience.
• Must have or be able to obtain valid local and/or state Food Handler and California Responsible Beverage Service certifications.
• Passion for hospitality and proven track record of creating world-class hospitality experiences.
• Thrive in a dynamic, fast-paced work environment.
• Be able to walk and stand for prolonged periods; lift up to 50lbs.

Responsibilities

• Foster a cohesive and collaborative team environment through exemplary leadership.
• Provide guests with friendly and attentive service throughout their dining experience.
• Resolve service issues and guest complaints with urgency, poise, and good judgment.
• Assist with managing store sales, budgets, cost of goods, and labor.
• Supervise and guide service and experience standards and provide coaching as needed.
• Build sales opportunities and positive guest experiences.
• Fulfill recruitment needs and retain your team.
• Support training and development of technical knowledge and execution.
• Communicate daily focus and feedback to service and kitchen teams.
• Follow all food and alcohol service safety precautions and procedures.

Skills

Leadership

Hospitality passion

Communication skills

Problem solving

Physical stamina

Job description

JOEY Restaurants is seeking a Guest Services Manager to lead a high-performing team in a multi-million-dollar restaurant. You will attract, retain, and develop staff while driving personal growth and quarterly strategic goals, maintaining top-tier product, profit, environment, and guest experience.

You will recruit, coach, and develop team members, ensuring superior service and a memorable dining experience.