Guest Experience Manager — Lead Service, Growth & Standards

JOEY Restaurants; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Career development

Insurance benefits

Shift meal discount

Employee discounts

Referral program

Sales contests

Paid vacation

Paid sick leave

Job summary

JOEY Restaurants in Dallas is seeking a Guest Services Manager to lead a high-performing team as we open our second Dallas location in summer 2026. You will attract, retain, and develop talent while driving quarterly strategic goals and delivering world-class hospitality.

You will oversee staffing, training, and coaching to elevate guest experiences, manage service standards, and ensure safety and quality across all interactions.

Qualifications

• 1-3+ years leadership experience.
• Must have or be able to obtain valid local and/or state Food Handler and Alcohol Server/Seller permits.
• Possess a passion for hospitality and a proven track record of creating world-class hospitality experiences.
• Thrive in a dynamic, fast-paced work environment.
• Be able to walk and stand for prolonged periods of time; lift and carry up to 50lbs.

Responsibilities

• Foster a cohesive and collaborative team environment through exemplary leadership.
• Provide guests with friendly and attentive service throughout their dining experience.
• Resolve service issues and guest complaints with urgency and good judgment.
• Assist with managing store sales, budgets, cost of goods, and labor.
• Supervise and guide service and experience standards and provide coaching.
• Build sales opportunities and positive guest experiences.
• Fulfill recruitment needs and retain your team.
• Support with training and development of technical knowledge and execution.
• Communicate daily focus and feedback to service and kitchen teams.
• Follow all food and alcohol service and handling safety precautions.

Skills

Leadership

Guest service

People management

Job description

As aGuest Services Manager, you will directly contribute to the overall success of a multi-million-dollar Restaurant and its people. In this role, you willbe responsible forattracting,retaining, and developing a high performing team, while driving their personal growth. You will efficiently deliver and execute quarterly strategic planning goals while upholding the highest standards in product, profit,environmentand experience.

Duties

• Foster a cohesive and collaborative team environment through exemplary leadership.
• Provide guests with friendly and attentive service throughout their dining experience. Show them what Iconic Hospitality means!
• Resolve service issues and guest complaints with a sense of urgency, poise, and good judgment.It’sYour Business.
• Assistwith managing store sales, budgets, cost of goods, and labor.
• Supervise and guide our service and experience standards and provide impactful coaching as needed.
• Build sales opportunities and positive guest experiences.
• Fulfill recruitment needs, impact positive candidate experience andselectionandretainyour team.
• Support with training and development of technical knowledge and execution.
• Communicate daily focus and feedback to service and kitchen teams.
• Follow all food and alcohol service and handling safety precautions and procedures.

Basic Qualifications

• 1-3 + years leadership experience(If you have high potential but less experience, we still want to meet you!).
• Must have or be able to obtain valid local and/or state Food Handler and Alcohol Server/Seller permits.
• Possess a passion for hospitality and a proventrack recordof creating world-class hospitality experiences.
• Thrivein adynamic,fast-paced work environment.
• Be able towalk andstand for prolonged periods of time; frequent bending, reaching, and stretching; repetitive manual tasks;and liftand carryup to50lbs.

Required Knowledge, Skills, and Abilities

• Successful employees at JOEY are genuine, warm, and caring.
• They value honesty and conduct themselves with integrity.
• They are comfortable providing and receiving feedback to achieve personal growth and performance excellence.
• They are natural problem solvers with an insatiable desire to positivelyimpactindividual and team execution.
• They are passionate about quality and professionalism.
• Theypossessexceptional relationship building and communication skills.
• They encourage healthy and supportive competition within their team.
• They exude confidence, humility, and respect.
• They take pride in presenting a professional appearance and demeanor.

Benefits

• Career development, education, and growth opportunities.
• Medical, dental, vision, and life insurance, medical reimbursement plan, and Employee Assistance Program (EAP) for benefit-eligible partners.
• Discounted employee shift meals.
• 10% discount for self and guests on all food and beverages when visiting any JOEY location.
• Discounted clothing retailer partnership.
• Referral bonus program.
• Sales competitions and rewards.
• Paid vacation.
• Paid sick leave.

Joinourteam!

Ifyou'relooking for a place to meet your potential,we'dlike to meet you. Roll up your sleeves... YOUR journey starts here.

About JOEY Restaurants

The JOEY Restaurant Group exists to deliver the ultimate dining experience. Our handcrafted, locally, and globally inspired menu offerings are created by award-winning chefs and presented by world-class hospitality leaders in modern, warm, and lively environments. JOEY Restaurants has been family-owned andoperatedsince 1992 and has grown into an iconic multi-concept brand throughout North America, with continued growth and expansion planned into 2030.When you join the JOEY team, you can expect a warm, inclusive, and creative environment, where we are committed to training, educating, and empowering our people.

JOEY Restaurants is an Equal Employment Opportunity Employer.

We arecommitted to offering reasonableaccommodationsto qualified job applicants.

This job posting highlights essential responsibilities and requirements of the job and is for illustrative purposes only. There may beadditionalduties, responsibilities, and qualifications for this job.

JOEY Restaurant Group has an internal recruitment department and will not accept unsolicited resumes from employment agencies. Unsolicited resumes sent to JOEY, its employees, and databases, will be considered the property of JOEY Restaurant Group. External recruitment agencies mustestablisha fully executed service agreement with JOEY’s Human Resources department tosubmitresumes. JOEY will not pay fees to employment agencies who do not have an agreement in place. For contract inquiries pleasesubmityour request to [e-mail].

JOEY Restaurants exists to deliver the ultimate dining experience; it starts and ends with our people. We currently operate multiple locations throughout North America and travel the globe to discover bold and addictive flavors, then turn them into signature recipes. Our people are our biggest investment and greatest return. We seek the best and the brightest, drive development, and reward top performers. JOEY is all opportunity, and our people is the way we succeed. They are masters of their craft, committed to creating a memorable and unique experience for each guest. We live by a simple credo: “Genuine Warmth and Care is always on the table.”
The JOEY Restaurant Group is an equal employment opportunity employer of all qualified individuals, including minorities, women, veterans, and individuals with disabilities.