Guest Experience Manager — Lead Service, Growth & Standards

Workstream; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Career development

Insurance benefits

Shift meal discount

Employee discounts

Referral program

Sales contests

Paid vacation

Paid sick leave

Job summary

JOEY Restaurants in Dallas is seeking a Guest Services Manager to lead a high-performing team as we open our second Dallas location in summer 2026. You will attract, retain, and develop talent while driving quarterly strategic goals and delivering world-class hospitality.

You will oversee staffing, training, and coaching to elevate guest experiences, manage service standards, and ensure safety and quality across all interactions.

Qualifications

• 1-3+ years leadership experience.
• Must have or be able to obtain valid local and/or state Food Handler and Alcohol Server/Seller permits.
• Possess a passion for hospitality and a proven track record of creating world-class hospitality experiences.
• Thrive in a dynamic, fast-paced work environment.
• Be able to walk and stand for prolonged periods of time; lift and carry up to 50lbs.

Responsibilities

• Foster a cohesive and collaborative team environment through exemplary leadership.
• Provide guests with friendly and attentive service throughout their dining experience.
• Resolve service issues and guest complaints with urgency and good judgment.
• Assist with managing store sales, budgets, cost of goods, and labor.
• Supervise and guide service and experience standards and provide coaching.
• Build sales opportunities and positive guest experiences.
• Fulfill recruitment needs and retain your team.
• Support with training and development of technical knowledge and execution.
• Communicate daily focus and feedback to service and kitchen teams.
• Follow all food and alcohol service and handling safety precautions.

Skills

Leadership

Guest service

People management

Job description

JOEY Restaurants in Dallas is seeking a Guest Services Manager to lead a high-performing team as we open our second Dallas location in summer 2026. You will attract, retain, and develop talent while driving quarterly strategic goals and delivering world-class hospitality.

You will oversee staffing, training, and coaching to elevate guest experiences, manage service standards, and ensure safety and quality across all interactions.