Guest Services Pro — Elevate Hospitality & Career Growth

Workstream; Texas; On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Career development, education, and成长机会

Medical, dental, vision, and life保险，医疗

Discounted employee shift meals.

10% discount for self and guests onall

Referral bonus program.

Sales competitions and rewards.

Job summary

JOEY Restaurants seeks a Guest Services professional to deliver world-class hospitality from the moment guests walk in. You will greet, seat, assist with reservations, and ensure a seamless, personalized dining experience that feels effortless and warm.

Ideal candidates have 1–3 years in customer service, a passion for hospitality, and the ability to thrive in a fast-paced environment while upholding the brand’s professional standards and safety guidelines.

Qualifications

• 1–3+ years customer service experience
• Must have or be able to obtain valid local and/or state Food Handler and Alcohol Server/Seller permits
• Passion for hospitality and proven track record of world-class hospitality experiences
• Thrive in a dynamic, fast-paced work environment
• Able to walk and stand for long periods; lift up to 50lbs

Responsibilities

• Greet guests warmly and enthusiastically immediately as they enter the restaurant.
• Manage party sizes, reservations, and wait lists to handle guest needs, accurately quote wait times, and maintain the flow of the restaurant.
• Escort guests to their table. Engage them in conversation, explain our online menu accessibility, and pass along any pertinent information that may enhance their experience to their server.
• Answer the telephone in a pleasant manner and respond appropriately to all inquiries.
• Assist with handling takeout orders. Ensure timeliness, accuracy, organization, and payment.
• Thank guests for visiting as they depart the restaurant and inquire about their experience.
• Resolve guest complaints with a sense of urgency, poise, and good judgment.
• Complete any assigned opening, side work, and closing duties to set your team up for success. Stock, clean, and organize the guest service stand.
• Reinforce guest identification requirements and age restrictions for alcohol sales in accordance with state law.
• Follow all food and alcohol service and handling safety precautions and procedures.

Skills

Customer service

Hospitality

Communication

Problem solving

Teamwork

Job description

JOEY Restaurants seeks a Guest Services professional to deliver world-class hospitality from the moment guests walk in. You will greet, seat, assist with reservations, and ensure a seamless, personalized dining experience that feels effortless and warm.

Ideal candidates have 1–3 years in customer service, a passion for hospitality, and the ability to thrive in a fast-paced environment while upholding the brand’s professional standards and safety guidelines.