Guest Experience Leader

Hilton; Charleston (SC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Incredible travel perks

ESPP discount

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health benefits

Retirement plans

Job summary

Hilton is seeking a Guest Services Manager in Charleston to oversee day-to-day guest services operations and ensure a seamless, light-filled experience for every guest. You’ll lead a team, monitor service levels, and implement improvements that elevate satisfaction across the hotel.

This role emphasizes coaching, budgeting, and daily administration, with opportunities to shape guest interactions and contribute to a welcoming workplace culture that mirrors Hilton’s renowned hospitality ethos.

Responsibilities

• Oversee guest services operations: Manage day-to-day operations of all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experience
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
• Manage department administration: Lead budgeting, forecasting, policy enforcement, and special projects to support operational effectiveness
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Job description

Hilton is seeking a Guest Services Manager in Charleston to oversee day-to-day guest services operations and ensure a seamless, light-filled experience for every guest. You’ll lead a team, monitor service levels, and implement improvements that elevate satisfaction across the hotel.

This role emphasizes coaching, budgeting, and daily administration, with opportunities to shape guest interactions and contribute to a welcoming workplace culture that mirrors Hilton’s renowned hospitality ethos.