Guest Experience Leader

Ulta Beauty, Inc.; Birmingham (AL); On-site; USD 60,000 - 85,000; Full time

Job summary

Ulta Beauty, Inc. is seeking an Experience Manager to lead a diverse team of stylists and associates, delivering an exceptional guest experience and driving top-line sales across services and retail. You will champion Ulta’s mission and manage staffing, training, and operational standards to meet store goals.

The role requires strong leadership, a passion for beauty, and the ability to develop talent while maintaining compliance with brand policies and inventory controls.

Qualifications

• Bachelor’s degree preferred; cosmetology license where required by state.

Responsibilities

• Lead a high-performing team to deliver top-line sales growth in retail and services.
• Drive guest experience and satisfaction through coaching and accountability.
• Oversee staffing, scheduling, and payroll within budget.

Skills

Leadership

Customer service

Communication

Staff coaching

Scheduling & payroll

Education

Bachelor’s degree preferred

Cosmetology license (state required)

Tools

POS system

Microsoft Office

Apple devices

Job description

Ulta Beauty, Inc. is seeking an Experience Manager to lead a diverse team of stylists and associates, delivering an exceptional guest experience and driving top-line sales across services and retail. You will champion Ulta’s mission and manage staffing, training, and operational standards to meet store goals.

The role requires strong leadership, a passion for beauty, and the ability to develop talent while maintaining compliance with brand policies and inventory controls.