Guest Experience Lead: Wax Sales & Center Ops

NORTH AMERICAN WAX COMPANY LLC; Phoenix (AZ); On-site; USD 21,000 - 23,000; Full time

Job summary

North American Wax Company LLC in Phoenix, AZ is seeking a Guest Service Associate to be the first and last impression of the guest experience. This is a sales-focused role dedicated to guiding guests through our services and Strut 365 offerings.

You will handle opening/closing procedures, manage guest flow, educate guests on products, promote Wax Passes, and maintain a welcoming front of house. A high school diploma or GED is required, with strong customer service and punctuality valued.

Qualifications

• High school diploma or GED required; or one – two years related experience or training.
• Equivalent combination of education and experience will also be considered.

Responsibilities

• Selling wax passes.
• Opening and closing procedures of the center.
• Managing guest flow in and out of the center and assisting with questions as needed.
• Educating guests on European Wax Center's product portfolio, Strut 365™ and demonstrating products on guests, and benefits and savings of Wax Passes and consistency with waxing.
• Maintaining the front of the center, including restocking product shelves and refilling brochure and card holders.
• Educating guests on current in-center promotions.
• Checking their schedule on a weekly basis.
• Arriving to work on time wearing the appropriate dress code and name tag.
• Following all corporate policies and procedures.
• Participation in community events and street team marketing when requested.
• Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).
• Participate on Strut Bloomfire by actively commenting on questions and posts.
• Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location.
• Responsible for maintaining and exceeding center and individual goals.
• Center cleanliness
• Other duties as assigned.

Skills

Customer service

Sales skills

Communication

Punctuality

Education

High school diploma or GED

Job description

North American Wax Company LLC in Phoenix, AZ is seeking a Guest Service Associate to be the first and last impression of the guest experience. This is a sales-focused role dedicated to guiding guests through our services and Strut 365 offerings.

You will handle opening/closing procedures, manage guest flow, educate guests on products, promote Wax Passes, and maintain a welcoming front of house. A high school diploma or GED is required, with strong customer service and punctuality valued.