Guest Experience Lead - Travel Perks & Growth

capitalvacations; Breezy Point (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Salary

Career Growth

401(k) retirement plan

Travel Perks to Resort Locations

Company Perks Program

Job summary

Capital Vacations in Minnesota is seeking a Hospitality Specialist to deliver a warm, welcoming service and ensure guest satisfaction throughout every stay. You will manage front desk operations, check-in/out, post room charges, and respond promptly to guest needs to create a memorable experience.

Responsibilities include handling payments, coordinating with other departments, answering questions about local dining and activities, and following up on guest issues.

Qualifications

• Experience in hospitality or customer service is preferred.
• Ability to manage front desk operations and guest check-in/out processes with accuracy.

Responsibilities

• Manage front desk operations, check-in/out, collect balances, post charges, and respond to guest needs.
• Answer calls with proper etiquette and assist guests with local information.
• Coordinate with other departments to ensure smooth guest requests and process revenue and deposits.
• Prepare daily night audit and maintain accurate records of transactions.

Skills

Customer service

Front desk operations

Reservation handling

Cash handling

Communication

Education

High School Diploma/GED

Tools

SPI system

RCI system

Job description

Capital Vacations in Minnesota is seeking a Hospitality Specialist to deliver a warm, welcoming service and ensure guest satisfaction throughout every stay. You will manage front desk operations, check-in/out, post room charges, and respond promptly to guest needs to create a memorable experience.

Responsibilities include handling payments, coordinating with other departments, answering questions about local dining and activities, and following up on guest issues.