Guest Experience Lead & Ticketing Host — Flexible Scheduling

Ruby Falls; Chattanooga (TN); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Short Term Disability Insurance

Long Term Disability Insurance

401(k) plan

Paid Time Off

EAP

Birthday Pay

Life Insurance with AD&D

Scholarship Opportunities

Free Admission to Local Attractions

Flexible Scheduling

Team Member Events

Free Wellness Screenings

Job summary

Ruby Falls is seeking a full-time Ticket Lobby Host to greet guests as they enter the Ruby Falls Ticketing Atrium and assist with ticket purchases. You will maintain a cheerful demeanor and provide accurate information to guests and fellow team members, coaching front line staff as needed.

Responsibilities include handling refunds and questions, checking in groups, adhering to cashiering procedures, announcing and loading tours, and occasionally serving as a tour guide or driving the

Qualifications

• Must be at least 25 years old.
• High school diploma or equivalent required.
• Must be available to work weekends, holidays, mornings, and evenings.

Responsibilities

• Assist customers with purchasing tickets, refunds, questions, and/or complaints courteously and efficiently.
• Ensure daily operations of ticketing desk and other areas are running smoothly.
• Provide excellent customer service following the Give 'Em the Pickle customer service standards.
• Check-In groups.
• Adhere to all cashiering procedures.
• Announce and load tours.
• Monitor tours in cave.
• Provide leadership, support, and supervision to front line staff.
• Understand staff schedule, schedule needs and cover shifts as needed.
• Work as Tour Guide as needed.
• Drive the 15-passenger van as needed.
• Other duties as needed or assigned.

Education

High school diploma or equivalent

Job description

Ruby Falls is seeking a full-time Ticket Lobby Host to greet guests as they enter the Ruby Falls Ticketing Atrium and assist with ticket purchases. You will maintain a cheerful demeanor and provide accurate information to guests and fellow team members, coaching front line staff as needed.

Responsibilities include handling refunds and questions, checking in groups, adhering to cashiering procedures, announcing and loading tours, and occasionally serving as a tour guide or driving the