Castle Café Guest Services Associate

Ruby Falls; Chattanooga (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k) plan

EAP

Birthday Pay

Scholarship Opportunities

Free Admission to Local Attractions

Flexible Scheduling

Team Member Events

Free Wellness Screenings

Tips earned will vary by shift worked

Job summary

Ruby Falls is hiring Castle Café Team Members to deliver outstanding guest service, prepare food and beverages, and maintain a spotless, safe cafe environment. You’ll work across multiple roles, including seasonal carts, in a fast-paced setting that emphasizes safety, teamwork, and Ruby Falls’ core values.

The role requires flexibility with shifts, a non-exempt status, and a commitment to training on POS systems and sanitation procedures.

Qualifications

• Must be available to work in all Café roles, including seasonal carts.
• Must maintain professionalism and courtesy with guests and teammates.
• Must interact with guests and deliver quality service aligned with Ruby Falls' values.
• Must train new team members on POS, opening/closing procedures and sanitation.
• Demonstrates teamwork and effective communication with supervisors.

Responsibilities

• Deliver excellent customer service and maintain a clean, organized cafe environment.
• Prepare and serve food and beverages to guests.
• Adhere to safety and hygiene protocols to ensure a safe visitor experience.
• Assist in receiving and stocking food and beverage deliveries.
• Keep stock and storage areas organized and clean.
• Ensure proper food temperatures and sanitize equipment and utensils.
• Maintain uniform compliance and follow policies, including alcohol rules as needed.
• Other duties as assigned.

Skills

Customer service

Teamwork

Communication

POS systems

Food safety

Education

ServSafe Certification

Server Permit

Tools

Point-of-Sale systems

Job description

Ruby Falls is hiring Castle Café Team Members to deliver outstanding guest service, prepare food and beverages, and maintain a spotless, safe cafe environment. You’ll work across multiple roles, including seasonal carts, in a fast-paced setting that emphasizes safety, teamwork, and Ruby Falls’ core values.

The role requires flexibility with shifts, a non-exempt status, and a commitment to training on POS systems and sanitation procedures.