Guest Experience Lead — Team Leader & Community Builder

Kaizen Lab Inc.; Malibu (CA); On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

Shift meal worth $15

Employee discount

Family-like team

Team bonding events

Menu tastings

Leadership growth

Job summary

SunLife Organics in Malibu is seeking a SunLife Samurai to lead the team, mentor associates, and deliver an outstanding guest experience. You’ll greet guests, make expert recommendations, and ensure products are prepared to perfection in a fast-paced setting.

Expect to manage daily operations, uphold safety and cleanliness, and train new staff while staying energized and positive. Weekend/evening/holiday shifts are required; enjoy a shift meal, employee discounts, and team events as part of the

Qualifications

• At least 6 months of food service experience (preferred).
• A passion for leadership, customer service, and all things SunLife.
• Strong communication, problem-solving, and time management skills.
• Ability to stay energized and efficient in a fast-paced environment, while keeping a positive attitude.
• Flexibility to work weekends, evenings, and holidays.

Responsibilities

• Lead & Inspire: You’re the go-to person for setting the tone, keeping things running smoothly, and leading by example. You'll manage and mentor associates, making sure the team stays motivated, efficient, and aligned with SunLife's goals and culture.
• Create an Amazing Experience: Deliver the SunLife vibe by greeting every guest with a smile, offering expert recommendations, and ensuring products are made to perfection every time.
• Keep Things Running: Ensure everything is in tip‑top shape – from cleanliness and safety to inventory control and adhering to company policies. You’ll oversee daily operations, troubleshoot issues, and step in when needed in the absence of a senior manager.
• Teamwork & Training: Foster a positive, collaborative environment by building strong relationships with your team, addressing any conflicts, and training new associates on our standards, products, and systems.
• Community Champion: Get involved with local events, connect with nearby businesses, and build brand loyalty through genuine connections in the community.

Skills

Leadership

Customer service

Communication

Problem-solving

Time management

Flexibility

Job description

SunLife Organics in Malibu is seeking a SunLife Samurai to lead the team, mentor associates, and deliver an outstanding guest experience. You’ll greet guests, make expert recommendations, and ensure products are prepared to perfection in a fast-paced setting.

Expect to manage daily operations, uphold safety and cleanliness, and train new staff while staying energized and positive. Weekend/evening/holiday shifts are required; enjoy a shift meal, employee discounts, and team events as part of the