Guest Experience Lead - Spa with Bonus & Growth Opportunities

Creations Med Spa; Tampa (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay + bonuses

Discounts on treatments and retail

Growth and professional development

Dynamic team environment

Job summary

Creations Med Aesthetics & Wellness Spa in the Tampa area seeks a Guest Relations Specialist to be the face of the medspa. You will welcome guests, manage scheduling, perform POS transactions, and promote services and retail products.

You’ll maintain an elegant boutique, educate clients about offerings, and drive reservations while upholding IVIVA’s brand standards and delivering outstanding service.

Qualifications

• Front-line guest service or hospitality experience preferred.
• Strong communication and client-focused selling skills.
• Ability to learn spa scheduling software and point-of-sale systems.

Responsibilities

• Provide a warm welcome and professional demeanor to guests.
• Manage client scheduling, lead management, and appointment coordination.
• Process POS transactions accurately and efficiently.
• Promote spa services, gift cards, memberships, and retail products.
• Maintain an elegant boutique and ensure merchandise is well displayed.
• Give tours of the spa to educate guests and drive reservations.
• Uphold brand standards and professional image.
• Collaborate with the team for smooth daily operations.
• Support marketing initiatives, events, and referrals.
• Address guest concerns with a solutions-driven approach.
• Participate in ongoing training and team meetings.

Skills

Guest service

Hospitality

Retail

Sales oriented

Multitasking

Communication

Tools

Spa scheduling software

Job description

Creations Med Aesthetics & Wellness Spa in the Tampa area seeks a Guest Relations Specialist to be the face of the medspa. You will welcome guests, manage scheduling, perform POS transactions, and promote services and retail products.

You’ll maintain an elegant boutique, educate clients about offerings, and drive reservations while upholding IVIVA’s brand standards and delivering outstanding service.