Guest Experience Manager/Spa Receptionist

Heights Wellness Retreat; Schertz (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Free monthly massages

Employee discounts

Training & development

Vision insurance

Dental insurance

Job summary

Massage Heights in San Antonio seeks a friendly Front Desk Rockstar to greet guests, manage check-ins, and handle bookings with a positive energy.

You will support members with membership programs, schedule appointments, process payments, and promote services in a fast-paced team environment; reliable transportation and flexible shifts are required, with 3-5 shifts weekly including weekends.

Qualifications

• Excellent customer service and problem-solving skills.
• Positive attitude and professional phone etiquette.
• Ability to receive feedback and adapt to processes.
• Flexibility to work a non-traditional schedule and weekends.
• Strong communication and interpersonal skills.

Responsibilities

• Greet Guests and Members with warm, welcoming energy.
• Answer phones with upbeat etiquette and clear articulation.
• Schedule appointments and check guests in/out; process payments.
• Promote and explain membership programs to guests.
• Retain Members through excellent client experiences.
• Work efficiently in a fast-paced environment.

Skills

Customer service

Phone etiquette

Communication

Multi-tasking

Flexible schedule

Reliable transportation

Tools

POS software

Job description

Responsive recruiter

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Do you have a passion for helping people? Can you learn and implement new computer technologies? Can you work well and thrive in a fast-paced team environment? If yes, we want to get to know you! We are The Inspire People/Massage Heights San Antonio looking for a Rockstar to join our Front Desk Team! Check us out at www.theinspirepeople.com

We have 8 Massage Heights locations in San Antonio - Alamo Heights, Leon Springs, Bandera, 1604 and Bulverde, Shavano Park, Medical Center, Schertz, and TPC Parkway.

Visit us at www.theinspirepeople.com to learn more about our Team and Culture! See some of our team testimonials at https://www.youtube.com/watch?v=pNfT15sSUrw

• Must be able to be very flexible with required shifts. We are looking for someone with a largely open schedule, and reliable transportation. We are seeking candidates who have very flexible schedule. Candidates must be able to work 3-5 shifts per week, including weekends, and most likely these will be a mix of morning and/or evening shifts.**

**We offer a competitive compensation with $1/ hour increases every 6 months guaranteed plus quarterly bonuses!**

Responsibilities:

• Greet Guests and Members with warm, welcoming, and positive energy
• Answer phones with fantastic phone etiquette, including upbeat tone and articulation
• Maintain a mature temperament
• Build rapport with Guest and Members while waiting in lobby
• Schedule appointments, check Guests and Members in and out, and collect payments within our robust software system
• Present/sell membership programs to new Guests
• Retain Members by providing an excellent client experience
• Work efficiently in a fast-paced environment

Requirements:

• Must have reliable transportation to commute between all eight of our locations
• Must have outstanding customer service and problem-solving skills
• Must have a positive attitude
• Must have friendly and professional phone etiquette
• Must have the ability to objectively receive feedback and integrate it into your work
• Must have the flexibility to work a non-traditional schedule
• Must have the ability to multi-task

Benefits:

• Be part of a team that encourages growth, has fun and builds relationships
• Medical Benefits available -Medical, Dental, Vision, and Life
• Paid Time Off
• Free Monthly Massages and Facials
• Team Member Discounts
• Employee Assistance Program
• Competitive pay with $1 pay raises every 6 months and quarterly bonuses!
• We will only be moving forward with candidates who have completed the assesment portion of our hiring process. Thank you!!!**

Compensation: $15.00 per hour

At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness.

We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience.

Join the Team at Massage Heights