Guest Experience Lead (Shift Leader)

Sloomoo Institute; Houston (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

Sloomoo Institute in Houston seeks an Experience Lead to energize and supervise the guest experience on the floor, coaching hourly team members and guiding the sites’ daily operations. You will partner with the AGM/GM to ensure top-tier service and safety across all zones.

You’ll train Slimetenders, monitor standards, and report insights, maintaining a joyful, inclusive environment while upholding Sloomoo’s values and customer delight.

Qualifications

• Experience of operational management within a guest‑facing operation including hotels, restaurants/food & beverage, entertainment operations, museums, live events or similar (required).
• Excellent time management and organizational skills.
• Excellent communication skills and a friendly and approachable manner with staff from across the organization, ensuring good working relationships.
• Ability to engage with colleagues in a diplomatic manner, with firmness where necessary.
• Knowledge of Microsoft Office, Google Suite, Slack, Project Management systems.
• Energetic, perceptive, confident problem solver with a good sense of humor.
• Able to problem solve in a fast‑paced environment.
• Minimum age: 18 years.

Responsibilities

• Act as the shift leader when AGM/GM are offsite or focused elsewhere; manage 30-40 hourly team members on shift.
• Take personal responsibility for presentation and experience standards across the site.
• Deliver and elevate guest experiences across all zones; troubleshoot issues quickly with a calm, joyful tone.
• Continually support and challenge the teams to maintain and improve the overall experience, championing developments that have a positive impact on the visit. Communicate with leadership regarding staff coaching opportunities.
• Develop and maintain excellent working relationships with relevant leadership teams.
• Champion all requirements relating to accessibility including physical facilities and staff training, and delivery and improvements across the site.
• Represent the guest Experience team in meetings and committees as assigned.

Skills

Time management

Organizational skills

Communication

Diplomacy

Microsoft Office

Google Suite

Slack

Project Management tools

Problem solving

Tools

Microsoft Office

Google Suite

Slack

Project Management tools

Job description

Sloomoo Institute in Houston seeks an Experience Lead to energize and supervise the guest experience on the floor, coaching hourly team members and guiding the sites’ daily operations. You will partner with the AGM/GM to ensure top-tier service and safety across all zones.

You’ll train Slimetenders, monitor standards, and report insights, maintaining a joyful, inclusive environment while upholding Sloomoo’s values and customer delight.