Experience Lead: Live Guest Experience Coach

Sloomoo Institute LLC; Boston (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Sloomoo Institute LLC in Boston is seeking an Experience Lead to act as a hands-on, guest-facing floor leader, guiding the hourly team and ensuring service excellence across all stations. You will collaborate with the AGM/GM, coach Slimetenders, manage shifts, monitor accessibility and safety, and report daily insights to management.

The role emphasizes a visible, energetic presence, strong communication, and a passion for delivering joyful guest experiences at a premier interactive slime

Qualifications

• Experience of operational management within a guest-facing operation (required).
• Excellent time management and organizational skills.
• Excellent communication skills and a friendly and approachable manner with staff across the organization.

Responsibilities

• Act as the shift leader when AGM/GM are offsite or focused elsewhere; manage 30-40 hourly team members on shift.
• Take personal responsibility for presentation and experience standards across the site.
• Deliver and elevate guest experiences across all zones; troubleshoot issues quickly with a calm, joyful tone.
• Continually support and challenge the teams to maintain and improve the overall experience, and communicate staff coaching opportunities to leadership.

Skills

Operational management

Time management

Communication

Customer service

Problem solving

Tools

Microsoft Office

Google Suite

Job description

Sloomoo Institute LLC in Boston is seeking an Experience Lead to act as a hands-on, guest-facing floor leader, guiding the hourly team and ensuring service excellence across all stations. You will collaborate with the AGM/GM, coach Slimetenders, manage shifts, monitor accessibility and safety, and report daily insights to management.

The role emphasizes a visible, energetic presence, strong communication, and a passion for delivering joyful guest experiences at a premier interactive slime