Experiential Operations Manager — Guest Experience Leader

Sloomoo Institute; Los Angeles (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Sloomoo Institute in Los Angeles is seeking an Assistant General Manager to lead daily floor operations, guest experience, and retail activity. You will supervise leads and slimetenders, manage schedules, and ensure safety and cleanliness.

The role partners with GM and HR to coach staff, hire, onboard, and drive events such as parties and private bookings while maintaining merchandising standards and budget alignment.

Qualifications

• 3–5 years of operations, hospitality, retail, entertainment, or guest-facing management experience.
• Proven track record coaching people and maintaining standards under pressure.
• Clear, direct communication with guests, team, and GM.
• Strong organization and attention to detail with scheduling and labor insights.

Responsibilities

• Lead daily floor operations as manager on duty, ensure guest flow, and uphold cleanliness and merchandise standards.
• Directly supervise Leads and Slimetenders, assign work, coach performance, and manage schedules within labor budget.
• Own onboarding for new team members and drive station certification through LMS and weekly coverage.
• Enforce safety standards, complete incident reports, and escalate issues to GM/HR the same day.
• Monitor daily labor against plan, manage admissions and retail operations, and support merchandising standards and reporting.

Skills

Guest experience leadership

Team supervision

Scheduling

Operational excellence

Tools

Ticketure

Shopify POS

Accumatica

GoAudits

Job description

Sloomoo Institute in Los Angeles is seeking an Assistant General Manager to lead daily floor operations, guest experience, and retail activity. You will supervise leads and slimetenders, manage schedules, and ensure safety and cleanliness.

The role partners with GM and HR to coach staff, hire, onboard, and drive events such as parties and private bookings while maintaining merchandising standards and budget alignment.